Comments on: Customer Service Checklist: Launching a Product http://www.serviceuntitled.com/launch-a-product-the-service-way/2008/07/23/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Gaurav http://www.serviceuntitled.com/launch-a-product-the-service-way/2008/07/23/comment-page-1/#comment-1060283 Gaurav Thu, 14 Jan 2010 13:29:18 +0000 http://www.serviceuntitled.com/?p=691#comment-1060283 Hey, Thanks for the checklist. We are just launching a new membership service and are a startup. It speaks well to us and gives us a nice heads up. Hey, Thanks for the checklist. We are just launching a new membership service and are a startup. It speaks well to us and gives us a nice heads up.

]]> By: Service Untitled http://www.serviceuntitled.com/launch-a-product-the-service-way/2008/07/23/comment-page-1/#comment-750757 Service Untitled Mon, 11 Aug 2008 22:01:09 +0000 http://www.serviceuntitled.com/?p=691#comment-750757 Thanks for the comments! All great points and you can never underestimate the value of a formal process that is actually used. A process on paper is worthless by itself, but when companies make use of it, it has a lot of value. Thanks for the comments! All great points and you can never underestimate the value of a formal process that is actually used. A process on paper is worthless by itself, but when companies make use of it, it has a lot of value.

]]> By: Soetan Olusegun http://www.serviceuntitled.com/launch-a-product-the-service-way/2008/07/23/comment-page-1/#comment-748119 Soetan Olusegun Sat, 09 Aug 2008 12:40:58 +0000 http://www.serviceuntitled.com/?p=691#comment-748119 Business need allot of explanation so due to this you need to made it clear to all your customer's the real information on the new online business. Business need allot of explanation so due to this you need to made it clear to all your customer’s the real information on the new online business.

]]> By: raj http://www.serviceuntitled.com/launch-a-product-the-service-way/2008/07/23/comment-page-1/#comment-746454 raj Thu, 07 Aug 2008 16:29:54 +0000 http://www.serviceuntitled.com/?p=691#comment-746454 I really agree to the fact of formal process, which is imperative in todays world of product and services. Needless to quote it is either applicable for the product or services. Every where the formal process is important. And this makes true professional approach.formal process will also help us to remain vigilant and ensure success on the product launches. I really agree to the fact of formal process, which is imperative in todays world of product and services. Needless to quote it is either applicable for the product or services. Every where the formal process is important. And this makes true professional approach.formal process will also help us to remain vigilant and ensure success on the product launches.

]]> By: Let Everyone in on the Launch | Five-id http://www.serviceuntitled.com/launch-a-product-the-service-way/2008/07/23/comment-page-1/#comment-745895 Let Everyone in on the Launch | Five-id Thu, 07 Aug 2008 07:09:33 +0000 http://www.serviceuntitled.com/?p=691#comment-745895 [...] Sourced from Service Untitled [...] [...] Sourced from Service Untitled [...]

]]> By: Lisa Hida http://www.serviceuntitled.com/launch-a-product-the-service-way/2008/07/23/comment-page-1/#comment-744905 Lisa Hida Wed, 06 Aug 2008 20:22:33 +0000 http://www.serviceuntitled.com/?p=691#comment-744905 Really good stuff! If a company has a least one product launch under their belts, it's always advisable to do a post-launch audit to figure out what went right and what can be improved on. And if you're using your own company experiences, people can relate to what happened, versus it being a textbook excercise. We recently wrote an article on conducting a post-launch audit: "Product Launch Success: It's all the Post-Launch Audit". It can be accessed on our website at: <a href="http://www.sequentlearning.com/newsletter-article.php?id=4" rel="nofollow"> Really good stuff! If a company has a least one product launch under their belts, it’s always advisable to do a post-launch audit to figure out what went right and what can be improved on. And if you’re using your own company experiences, people can relate to what happened, versus it being a textbook excercise. We recently wrote an article on conducting a post-launch audit: “Product Launch Success: It’s all the Post-Launch Audit”. It can be accessed on our website at:

]]> By: Wilson http://www.serviceuntitled.com/launch-a-product-the-service-way/2008/07/23/comment-page-1/#comment-744856 Wilson Wed, 06 Aug 2008 19:13:47 +0000 http://www.serviceuntitled.com/?p=691#comment-744856 You are quite right on the formal process. The company i work for recently introduced a new loyalty card for its customers and guess what happened, the whole sales team was not made aware of benefits and special discounts to be offered to the customers. On the day of the launch the CEO confidently announced to the invited guests at the launch date that they can ask any questions related to this product `s benefits to any sales team member seated close to them! You are quite right on the formal process. The company i work for recently introduced a new loyalty card for its customers and guess what happened, the whole sales team was not made aware of benefits and special discounts to be offered to the customers. On the day of the launch the CEO confidently announced to the invited guests at the launch date that they can ask any questions related to this product `s benefits to any sales team member seated close to them!

]]> By: Service Untitled http://www.serviceuntitled.com/launch-a-product-the-service-way/2008/07/23/comment-page-1/#comment-744714 Service Untitled Wed, 06 Aug 2008 16:27:39 +0000 http://www.serviceuntitled.com/?p=691#comment-744714 Diane, Thanks for your comment! You're exactly right. A formal process is necessary. Companies that launch products haphazardly seem to ignore everyone that isn't directly involved in the launch (whereas almost everyone should be involved). I couldn't agree more with you when you say that a launch is more than a code release. Diane,

Thanks for your comment! You’re exactly right. A formal process is necessary. Companies that launch products haphazardly seem to ignore everyone that isn’t directly involved in the launch (whereas almost everyone should be involved). I couldn’t agree more with you when you say that a launch is more than a code release.

]]>