Comments on: Leave competition behind with excellent customer service http://www.serviceuntitled.com/leave-competition-behind-with-excellent-customer-service/2010/02/03/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Customer Service -Leave competition behind with excellent customer service | Adam Palfrey http://www.serviceuntitled.com/leave-competition-behind-with-excellent-customer-service/2010/02/03/comment-page-1/#comment-1079419 Customer Service -Leave competition behind with excellent customer service | Adam Palfrey Thu, 06 May 2010 00:20:09 +0000 http://www.serviceuntitled.com/?p=1471#comment-1079419 [...] [...] [...] [...]

]]> By: Suzy Meriwether http://www.serviceuntitled.com/leave-competition-behind-with-excellent-customer-service/2010/02/03/comment-page-1/#comment-1066056 Suzy Meriwether Thu, 04 Feb 2010 14:47:39 +0000 http://www.serviceuntitled.com/?p=1471#comment-1066056 I fully agreee with you. I will happily pay more if the service is wonderful. RightNow recently did a survey asking consumers how cusotmer service impacts their decision to do business with a company. 86% they would never return if they had a bad experience and 60% will always pay more for a better experience, even in a down economy. Sure, companies can try to compete on low prices, but it's not a very profitable strategy. I fully agreee with you. I will happily pay more if the service is wonderful. RightNow recently did a survey asking consumers how cusotmer service impacts their decision to do business with a company. 86% they would never return if they had a bad experience and 60% will always pay more for a better experience, even in a down economy.

Sure, companies can try to compete on low prices, but it’s not a very profitable strategy.

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