Comments on: Let me show you. http://www.serviceuntitled.com/let-me-show-you/2009/02/25/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark Henson http://www.serviceuntitled.com/let-me-show-you/2009/02/25/comment-page-1/#comment-918317 Mark Henson Sat, 28 Feb 2009 23:31:52 +0000 http://www.serviceuntitled.com/?p=979#comment-918317 I first saw this happen at a restaurant known for it's customer service. I asked a random waiter where the bathroom was and she said, "let me show you." She walked me part of the way there (all the way would have been creepy) and made sure I knew where to go from there. In our business, we follow a simple rule of never pointing. If we feel the urge to point to something, we walk the guest to it instead. Same goes for anything we think might need explaining. We'll even ride the elevator down with a guest to ensure they exit the building at the proper door, depending on which direction they're headed. I first saw this happen at a restaurant known for it’s customer service. I asked a random waiter where the bathroom was and she said, “let me show you.” She walked me part of the way there (all the way would have been creepy) and made sure I knew where to go from there.

In our business, we follow a simple rule of never pointing. If we feel the urge to point to something, we walk the guest to it instead. Same goes for anything we think might need explaining. We’ll even ride the elevator down with a guest to ensure they exit the building at the proper door, depending on which direction they’re headed.

]]> By: Brett Duncan, MarketingInProgress.com http://www.serviceuntitled.com/let-me-show-you/2009/02/25/comment-page-1/#comment-917004 Brett Duncan, MarketingInProgress.com Fri, 27 Feb 2009 20:04:28 +0000 http://www.serviceuntitled.com/?p=979#comment-917004 The is exactly the type of service Home Depot used to be known for. Now, it's hard to find, and they're hurting because of it. Good customer service is one of the most effective areas in which to differentiate yourself. Like Home Depot, when it's not there, customers start forgetting why they've been choosing you over the competitors all this time. The is exactly the type of service Home Depot used to be known for. Now, it’s hard to find, and they’re hurting because of it.

Good customer service is one of the most effective areas in which to differentiate yourself. Like Home Depot, when it’s not there, customers start forgetting why they’ve been choosing you over the competitors all this time.

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