Lots of posts in the queue.

DouglasMarch 01, 2008Service Untitled 2 Comments

If you remember, I ran a workshop titled Addressing Your Customer Service Challenges at Customer Service is the New Marketing in early February.

During the first part of the workshop, I asked attendees to write down their two biggest customer service challenges. At the end of each workshop, I collected these papers and told them to watch out for blog posts on the subject.

I finally got a chance to go through the responses in some detail and now have a couple of weeks worth of post topics. The challenges are really interesting and are topics I’m excited to write about.

Be sure to watch out for these posts (a majority of the posts in March I would say) related to challenges that a wide variety of organizations face on a daily basis.

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2 Responses to “Lots of posts in the queue.”

  1. Bill Gammell said:

    Mar 03, 08 at 5:43 pm

    What I great way to tie a conference to your blog (and vice versa)! I can’t wait for the posts.

  2. Service Untitled said:

    Mar 05, 08 at 8:22 pm

    Bill,

    Glad you like the idea! I have plenty to go. :)

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