Make it easy for everyone.

I am a big advocate of making things simple and I’m a strong believer in the idea that simplicity leads to consistency. Back in March 2008, I wrote about how to measure customer satisfaction for less than $250 and got some great feedback on the article and the idea. Since then, I’ve put the theory into practice multiple times and have seen it succeed. 

Consider a customer satisfaction survey as an example. A company I work with now uses the software the general method I outlined in my post. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses. When the company used an in-house solution that was patched together, it required three or four people to be involved at different levels and still took well over an hour to start getting responses. 

The old method was put together quickly and inexpensively, but that doesn’t mean that it was the right method for the company (or for any company). As soon as the company bought the software and got it working, they never looked back. It is now simple for the company to do a survey every other week

If you make a job easy for everyone involved, it is a lot easier to get the job done consistently and correctly. Ask yourself these questions:

  • What processes at your company could you make easier? 
  • What processes at your company aren’t getting done as consistently as you’d like? How can you make them easier for people to do?

One Response to “Make it easy for everyone.”

  1. Montgomery Emerson said:

    Feb 18, 09 at 9:54 pm

    KISS approach is always the best way to get something done. Keep It Simple Stupid is tried and true…