Comments on: Mentor: The Training Program http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled » Never stop training. - customer service and customer service experience blog http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/comment-page-1/#comment-685415 Service Untitled » Never stop training. - customer service and customer service experience blog Fri, 04 Jul 2008 03:37:37 +0000 http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/#comment-685415 [...] process, an employee might have to participate in a few hour class, work with a supervisor in a mentor situation for a few days, and pass a test. The process can vary from company-to-company and even [...] [...] process, an employee might have to participate in a few hour class, work with a supervisor in a mentor situation for a few days, and pass a test. The process can vary from company-to-company and even [...]

]]> By: Service Untitled » Scaling Customer Service - customer service and customer service experience blog http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/comment-page-1/#comment-91764 Service Untitled » Scaling Customer Service - customer service and customer service experience blog Fri, 29 Jun 2007 17:43:49 +0000 http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/#comment-91764 [...] 3. Use mentor based training.Mentor based training is great. It scales from 3 or 4 employees to 50,000 employees. Use formal, mentor based training as your company grows and it should work out okay. The post explains the best practices for mentor based training and it works! [...] [...] 3. Use mentor based training.Mentor based training is great. It scales from 3 or 4 employees to 50,000 employees. Use formal, mentor based training as your company grows and it should work out okay. The post explains the best practices for mentor based training and it works! [...]

]]> By: Service Untitled » Two Parts: Pace and Lead and How Are You? http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/comment-page-1/#comment-603 Service Untitled » Two Parts: Pace and Lead and How Are You? Thu, 21 Sep 2006 19:05:25 +0000 http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/#comment-603 [...] Pacing and leading is something that representatives should be taught during their initial training (whether it be book, classroom and/or mentor-based). It is something that definitely requires practice and is hard to teach flat out because it varies so much based on the customer, the time, the problem, etc. There is a fine line between empathizing with the customer and over-reacting and perhaps scaring them that you are a bit too “intense.” [...] [...] Pacing and leading is something that representatives should be taught during their initial training (whether it be book, classroom and/or mentor-based). It is something that definitely requires practice and is hard to teach flat out because it varies so much based on the customer, the time, the problem, etc. There is a fine line between empathizing with the customer and over-reacting and perhaps scaring them that you are a bit too “intense.” [...]

]]> By: Kalivo - Show http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/comment-page-1/#comment-364 Kalivo - Show Tue, 15 Aug 2006 19:17:39 +0000 http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/#comment-364 [...] Service Untitled offers the five W’s of a training program that, in his experience, works very well for customer service representatives. In my own experience, mentoring is indeed effective in helping a rep grasp the fundamentals of customer service. [...] [...] Service Untitled offers the five W’s of a training program that, in his experience, works very well for customer service representatives. In my own experience, mentoring is indeed effective in helping a rep grasp the fundamentals of customer service. [...]

]]> By: CustomersAreAlways http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/comment-page-1/#comment-354 CustomersAreAlways Tue, 15 Aug 2006 02:39:29 +0000 http://www.serviceuntitled.com/mentor-the-training-program/2006/08/07/#comment-354 <strong>Carnivale of Customer Service: First Edition!...</strong> I’m thrilled to announce the first edition of the Carnivale of Customer Service! Sit back, relax, and take some notes because each of these bloggers featured for this first edition have much wisdom to share! It is my hope that...... Carnivale of Customer Service: First Edition!…

I’m thrilled to announce the first edition of the Carnivale of Customer Service! Sit back, relax, and take some notes because each of these bloggers featured for this first edition have much wisdom to share! It is my hope that……

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