It’s interesting to read this. I’ve thought about it a lot since yesterday when you posted it. And I wonder if my thoughts will add any insights to the idea of Customer Service…

Ultimately, my belief is that EVERY profession is a service profession. AND that belief has come to me after lots of “me me me” approaches to my art and performance. Though I’ve never been overly Diva-ish, I’ve had to go through some deep soul-searching during times when I felt lost and tired from all the challenges of touring, writing, music biz, interviews, fan requests, etc. That soul-searching led me to become stronger in my approach to my work and art. It led me to set bigger bolder intents for my life as an overall picture. (Thanks to Stephen Covey, Cheryl Richardson and other business-focused writers.)

When I see musicians who don’t do well with the “customer service” parts of their careers, it’s typically because they’re all so tired, burnt-out and unhappy that they simply don’t have any more to offer! It’s crazy in the music business right now especially since so many labels and publishing companies aren’t doing well.

It’s a great time to be an independent artist…AND being independent requires that we learn new and more pro-active models for ourselves and our careers. I’m excited about the changes. But it can be daunting and overwhelming, as well.

This year, I’m taking time away from the road for the very reason that I got so tired that I wasn’t able to keep up with small requests from fans and employee issues at my office. That’s the key thing for me — to recognize that when I don’t want to listen, when I don’t want to be kind to people, when I cease caring — those are symptoms that I’m exhausted and anxiety-ridden! (And believe me, there have been lots of times when I haven’t been nice…)

So, a year ago, I might not have come through for you on that song! =)

Thanks again, Doug!