Mute Your Microphone
Here is a simple customer service tip that will make you look (and especially sound) more professional: mute your microphone when sounds are being made that the customer shouldn’t / likely doesn’t want to hear. Some examples of situations where you’d want to mute your microphone include:
- Talking to a co-worker / asking a question
- Loud noises in the office (alarms, notifications, etc.)
- Dead air (be sure to come back every now and then so the customer knows you haven’t hung up on them)
- Similar situations where a noise is being made that the customer shouldn’t hear
Most headsets and phones have an easy to access mute button, but so few representatives use it. The mute button is a great way to avoid placing the customer on hold just to ask someone a question or look something up. If you don’t use the mute feature on your headset or phone already, try it out and see how it works for you.
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