Comments on: No customer service for loan modifications http://www.serviceuntitled.com/no-customer-service-for-loan-modifications/2010/02/02/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled» Blog Archive » Wachovia delivers positive customer service http://www.serviceuntitled.com/no-customer-service-for-loan-modifications/2010/02/02/comment-page-1/#comment-1069506 Service Untitled» Blog Archive » Wachovia delivers positive customer service Tue, 02 Mar 2010 17:09:41 +0000 http://www.serviceuntitled.com/?p=1467#comment-1069506 [...] bank gets their fair share of criticism. When Wachovia and First Union merged, they became one of the largest personal and business banks [...] [...] bank gets their fair share of criticism. When Wachovia and First Union merged, they became one of the largest personal and business banks [...]

]]> By: Tim Sanchez http://www.serviceuntitled.com/no-customer-service-for-loan-modifications/2010/02/02/comment-page-1/#comment-1065800 Tim Sanchez Wed, 03 Feb 2010 16:36:06 +0000 http://www.serviceuntitled.com/?p=1467#comment-1065800 I've been a Bank of America customer for about 12 years. I still have my main checking and savings accounts with them and my home mortgage. I'm sad to say I've seen their customer service and practices steadily decline over the years. I am hearing nothing but horror stories like this one when it comes to loans. I wonder what caused the decline in service...perhaps it is better to let them find that out while I move my money and loans to USAA. I’ve been a Bank of America customer for about 12 years. I still have my main checking and savings accounts with them and my home mortgage.

I’m sad to say I’ve seen their customer service and practices steadily decline over the years. I am hearing nothing but horror stories like this one when it comes to loans.

I wonder what caused the decline in service…perhaps it is better to let them find that out while I move my money and loans to USAA.

]]>