Comments on: Non-Verbal Communication http://www.serviceuntitled.com/non-verbal-communication/2007/09/20/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled http://www.serviceuntitled.com/non-verbal-communication/2007/09/20/comment-page-1/#comment-211371 Service Untitled Mon, 24 Sep 2007 20:18:23 +0000 http://www.serviceuntitled.com/non-verbal-communication/2007/09/20/#comment-211371 Exactly. Too many managers ask just for the purpose of asking instead of the real reason (hopefully to improve the experience and deal with any issues). Exactly. Too many managers ask just for the purpose of asking instead of the real reason (hopefully to improve the experience and deal with any issues).

]]> By: Ankit http://www.serviceuntitled.com/non-verbal-communication/2007/09/20/comment-page-1/#comment-211257 Ankit Mon, 24 Sep 2007 18:24:15 +0000 http://www.serviceuntitled.com/non-verbal-communication/2007/09/20/#comment-211257 I have to see confidence and as odd as it may sound, a mutual respect. We all work hard to get to where we are, and if I'm asked how I like the service, and take a minute out to answer it, I want him to be serious about it and if need be, ask a question on how to fix it. I want to see that he speaks confidently and makes me feel important - I know I'm [i]just a customer[/i], but when he asks a question on how things are, he should treat me like more than just a customer. If I reply with some kind of answer that he feels is good, he should thank me, and be willing to take criticism. Do *not* argue with me, I came to your restaurant, and I'm out to enjoy myself. Hear me out, and take it for what it's worth. If you really want to discuss it, give me your card and tell me that if I take out a few minutes to talk to him about the issue, he'll give me dinner on the house the next time that I'm there. I feel that a lot of times, people aren't serious (just doing it out of requirement) or they aren't willing to take criticism. Only ask for my thoughts if you're going to take them, otherwise what's the point in asking? I have to see confidence and as odd as it may sound, a mutual respect. We all work hard to get to where we are, and if I’m asked how I like the service, and take a minute out to answer it, I want him to be serious about it and if need be, ask a question on how to fix it. I want to see that he speaks confidently and makes me feel important – I know I’m [i]just a customer[/i], but when he asks a question on how things are, he should treat me like more than just a customer.

If I reply with some kind of answer that he feels is good, he should thank me, and be willing to take criticism. Do *not* argue with me, I came to your restaurant, and I’m out to enjoy myself. Hear me out, and take it for what it’s worth. If you really want to discuss it, give me your card and tell me that if I take out a few minutes to talk to him about the issue, he’ll give me dinner on the house the next time that I’m there.

I feel that a lot of times, people aren’t serious (just doing it out of requirement) or they aren’t willing to take criticism. Only ask for my thoughts if you’re going to take them, otherwise what’s the point in asking?

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