One Year of Blogging

I hope everyone had a nice Easter/Passover/Sunday.

As of about 6:30 PM this evening, I have been blogging for one year at Service Untitled.

I started Service Untitled to meet new people, learn about customer service, and pick up a bit of business. I also hoped to educate some people about customer service and just how powerful it can be. I’ve done all of those things and more and I don’t think a monetary value could be put on how much I have learned and the people I have met through Service Untitled.

I’ve blogged every single Monday thru Friday since April of 2006. I’ve only missed a few days and it’s been great. Blogging is a lot of work and I would by lying if I occasionally questioned whether or it was not worth it. Regardless, though, I’m convinced that it has been worth the time and effort.

Numbers wise, Service Untitled has grown (in terms of traffic) almost every month since it started. Recently, it’s been growing even more. Comments and numbers of subscribers also seem to increasing every month. I’ve written appropxiately 290 or so posts.

Service Untitled has also had an immeasurable affect on the amount of consulting and writing work I’m able to get. I’m positive my blog has helped me land more than a few jobs. I’ve found that a relatively popular blog that gets a fair amount of traffic and has quite a bit of content gives you some instant credibility. It helps a lot and definitely gets your name out and your foot in the door.

What has been very encouraging is all the feedback I’ve received. People seem to like Service Untitled and it’s great to hear that. I love reading comments and emails I get about Service Untitled and my posts. It’s exciting to see a post of mine featured or talked about somewhere.

I’d like to send a special thanks to all the great people I’ve come to know over the last year. A very special thanks to Maria, Meikah, Tom, Joe, and Glenn. I’ve recently gotten to know Becky and Lorna some more over the last few months and they have been great as well.

I don’t want to leave out any of the non-customer service bloggers, either: more thanks to Liz, Phil, and Ben. Others who I don’t know quite as well, but have been a pleasure to know (and indirectly work with) are Mike and Terry.

I’d also like to thank all of the various contributors. My guest writers have helped me cover subjects that I otherwise wouldn’t be able to cover: John from eStara, Darlene, Jodi from Mannersmith, Robert, and Vito from DemoDemo.

I’ve had the pleasure of interviewing a lot of interesting people from equally interesting companies: Robert Stephens (Geek Squad), Toni Schneider (Automattic), Mike Faith (, David Bryce (Rackspace), Janice Liu (HP), Paul English (, Joe Kraus (JotSpot), Craig Newmark (Craigslist), and Konstantin Guericke (LinkedIn).

Many of these people have not only become business connections, but friends as well. I’m constantly impressed by how friendly a vast majority of my fellow bloggers are. Maybe it’s because they write about customer service and are that “type” of people, but they are always willing and happy to help.

Of course, a thank you is owed to all of the readers of Service Untitled. I appreciate all of the comments, emails, suggestions, and feedback. When I hear a new reader was told about Service Untitled by a friend, I’m delighted. Please do keep reading.

It isn’t possible to thank everyone so I guess, in short, what I want to say is thank you. Thank you for everything. I truly appreciate it. It’s been a great year and I am looking forward to many more.

9 Responses to “One Year of Blogging”

  1. eStara said:

    Apr 09, 07 at 7:46 am

    Congratulations on the one-year anniversary! We look forward to another great year.

  2. Joe Rawlinson said:

    Apr 09, 07 at 8:46 am

    Happy Blog Birthday Doug! Providing such quality content on your daily posting schedule is no easy task. Congratulations on a wonderful first year of blogging!

    All the best for the coming year!

  3. Meikah Delid said:

    Apr 09, 07 at 8:06 pm

    Happy anniversary, Doug, and more blogging years to come! All the best in everything you do and plan to do. 🙂

  4. Darlene said:

    Apr 09, 07 at 10:33 pm

    Continued Success Doug!! What you give will always come back to you in amazing ways!! You have sown into the lives of many and you will continue to reap an abundant harvest for your investment!! Congratulations on your one year anniversary!

  5. Becky Carroll said:

    Apr 09, 07 at 11:49 pm

    Doug, it’s been great getting to know you, too (sounds like a song, huh?). Congrats on your first year!

  6. Maria Palma said:

    Apr 10, 07 at 12:46 am

    Hi Doug!

    Wow – has it been a year already? I’m glad that we’re on this journey together…It’s been a great ride, eh? Thank you for all your support and customer service links!

  7. C.B. Whittemore said:

    Apr 10, 07 at 3:39 pm

    Congratulations, Doug, on your blog anniversary! Isn’t it fun realizing that this is just the beginning? Great job.

  8. Terry Starbucker said:

    Apr 10, 07 at 4:12 pm

    Happy Blogiversary Doug! Thanks for your kind words, and by all means keep up the good work. Your focus on the customer servuce experience is welcomed and appreciated. All the best!

  9. Service Untitled » Happy Birthday to Service Untitled! - customer service and customer service experience blog said:

    Apr 10, 08 at 1:50 am

    […] It was on my calendar, but I completely forgot to write about it: Service Untitled turned two years old today (it’s a blogiversary). The post I wrote last year was a bit more eloquent, but I’m going to say essentially the same thing this year. […]