http://www.serviceuntitled.com/outages-at-the-planet/2008/06/02/ The blog about customer service and the customer service experience. Sun, 21 Mar 2010 06:22:11 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.serviceuntitled.com/outages-at-the-planet/2008/06/02/comment-page-1/#comment-1070817 Service Untitled» Blog Archive » Web Host Customer Service Thu, 11 Mar 2010 14:38:53 +0000 http://www.serviceuntitled.com/?p=630#comment-1070817 [...] how the complete process is handled that ultimately makes the difference. The customer can get over the site being down, but he will not get over being ignored, and response time needs to be [...] [...] how the complete process is handled that ultimately makes the difference. The customer can get over the site being down, but he will not get over being ignored, and response time needs to be [...]

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