Comments on: Overstock.com watches the blogosphere. http://www.serviceuntitled.com/overstockcom-watches-the-blogosphere/2007/03/27/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Alice Jenkins http://www.serviceuntitled.com/overstockcom-watches-the-blogosphere/2007/03/27/comment-page-1/#comment-348729 Alice Jenkins Sat, 22 Dec 2007 17:50:29 +0000 http://www.serviceuntitled.com/overstockcom-watches-the-blogosphere/2007/03/27/#comment-348729 I wish I had found your site before purchasing from Overstock.com! I am having exactly the same experience that Tom had, terrible customer service and an empty promise to hand it off to a specialist. They gave me a UPS tracking number immediately, but UPS says it isn't a valid number and they have no record of it. I check back daily and Overstock.com just keeps putting me off with the promise of a specialized representative. The bottom line is, they should give you an estimated ship/delivery date BEFORE you pay for an item. They should not give you a UPS tracking number until that number is in the UPS system. And lastly, if a customer asks where it is shipping from, they should be able to tell you. I just completed a massive renovation on a house, buying over $100,000 in building supplies online. This is definitely the worst experience I have had in the past year. I wish I had found your site before purchasing from Overstock.com! I am having exactly the same experience that Tom had, terrible customer service and an empty promise to hand it off to a specialist. They gave me a UPS tracking number immediately, but UPS says it isn’t a valid number and they have no record of it. I check back daily and Overstock.com just keeps putting me off with the promise of a specialized representative.

The bottom line is, they should give you an estimated ship/delivery date BEFORE you pay for an item. They should not give you a UPS tracking number until that number is in the UPS system. And lastly, if a customer asks where it is shipping from, they should be able to tell you.

I just completed a massive renovation on a house, buying over $100,000 in building supplies online. This is definitely the worst experience I have had in the past year.

]]> By: richard45 http://www.serviceuntitled.com/overstockcom-watches-the-blogosphere/2007/03/27/comment-page-1/#comment-46329 richard45 Mon, 21 May 2007 17:04:56 +0000 http://www.serviceuntitled.com/overstockcom-watches-the-blogosphere/2007/03/27/#comment-46329 Very interresting content :) thank you Very interresting content :) thank you

]]> By: Jordan T. Cox http://www.serviceuntitled.com/overstockcom-watches-the-blogosphere/2007/03/27/comment-page-1/#comment-17423 Jordan T. Cox Tue, 27 Mar 2007 16:27:39 +0000 http://www.serviceuntitled.com/overstockcom-watches-the-blogosphere/2007/03/27/#comment-17423 Hehe, speaking of Dell - we still don't have our Vista Express Upgrade Kit. Within the last year or so I had an interesting reverse of this happen. I posted some negative comments about a local ISP and was intrigued to find a posting the next day from a competitor, offering up their services and showing why they're a better choice. They've been a wonderful vendor for us ever since. Hehe, speaking of Dell – we still don’t have our Vista Express Upgrade Kit.

Within the last year or so I had an interesting reverse of this happen. I posted some negative comments about a local ISP and was intrigued to find a posting the next day from a competitor, offering up their services and showing why they’re a better choice. They’ve been a wonderful vendor for us ever since.

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