Comments on: Pay attention to the customer in front of you. http://www.serviceuntitled.com/pay-attention-to-the-customer-in-front-of-you/2008/08/21/ The blog about customer service and the customer service experience. Fri, 03 Jul 2009 19:44:04 -0400 http://wordpress.org/?v=2.8 hourly 1 By: Bookmarks about Attention http://www.serviceuntitled.com/pay-attention-to-the-customer-in-front-of-you/2008/08/21/comment-page-1/#comment-787609 Bookmarks about Attention Tue, 30 Sep 2008 18:00:21 +0000 http://www.serviceuntitled.com/?p=742#comment-787609 [...] - bookmarked by 5 members originally found by fingfangfoo on 2008-09-10 Pay attention to the customer in front of you. http://www.serviceuntitled.com/pay-attention-to-the-customer-in-front-of-you/2008/08/21/ - [...] [...] – bookmarked by 5 members originally found by fingfangfoo on 2008-09-10 Pay attention to the customer in front of you. http://www.serviceuntitled.com/pay-attention-to-the-customer-in-front-of-you/2008/08/21/ – [...]

]]> By: Service Untitled http://www.serviceuntitled.com/pay-attention-to-the-customer-in-front-of-you/2008/08/21/comment-page-1/#comment-770301 Service Untitled Thu, 28 Aug 2008 03:26:54 +0000 http://www.serviceuntitled.com/?p=742#comment-770301 Joseph, Exactly. When the person helping you is disengaged, it is painfully obvious and really detracts from the customer service experience. Keeping that "the customer is there" mantra in mind is definitely useful. Joseph,

Exactly. When the person helping you is disengaged, it is painfully obvious and really detracts from the customer service experience. Keeping that “the customer is there” mantra in mind is definitely useful.

]]> By: Joseph Wilburn http://www.serviceuntitled.com/pay-attention-to-the-customer-in-front-of-you/2008/08/21/comment-page-1/#comment-770052 Joseph Wilburn Wed, 27 Aug 2008 23:28:45 +0000 http://www.serviceuntitled.com/?p=742#comment-770052 I cannot agree with this advice more. I had been travelling recently and many of the hotel front desk staff were distracted from the task at hand (ie. checking me in). The main causes ran the gamut from just not having enough support to disengaged from the entire job (and you can tell that!). "Pay attention to the customer" is a good mantra to have in the back of your mind, so you don't ignore or delay a customer when those busy times (inevitably) occur. I cannot agree with this advice more. I had been travelling recently and many of the hotel front desk staff were distracted from the task at hand (ie. checking me in).

The main causes ran the gamut from just not having enough support to disengaged from the entire job (and you can tell that!). “Pay attention to the customer” is a good mantra to have in the back of your mind, so you don’t ignore or delay a customer when those busy times (inevitably) occur.

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