Comments on: Pay Your Employees to Quit http://www.serviceuntitled.com/pay-your-employees-to-quit/2008/05/23/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled» Blog Archive » Quirky customer service commercial http://www.serviceuntitled.com/pay-your-employees-to-quit/2008/05/23/comment-page-1/#comment-1070657 Service Untitled» Blog Archive » Quirky customer service commercial Wed, 10 Mar 2010 14:59:43 +0000 http://www.serviceuntitled.com/?p=619#comment-1070657 [...] training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture. Employees who decide to stay within the [...] [...] training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture. Employees who decide to stay within the [...]

]]> By: Service Untitled http://www.serviceuntitled.com/pay-your-employees-to-quit/2008/05/23/comment-page-1/#comment-640920 Service Untitled Sun, 08 Jun 2008 16:32:31 +0000 http://www.serviceuntitled.com/?p=619#comment-640920 I'd say it is an HR expense. This might have created a bit of a marketing buzz for Zappos, but it is definitely an HR practice. I’d say it is an HR expense. This might have created a bit of a marketing buzz for Zappos, but it is definitely an HR practice.

]]> By: troy http://www.serviceuntitled.com/pay-your-employees-to-quit/2008/05/23/comment-page-1/#comment-640705 troy Sun, 08 Jun 2008 03:01:44 +0000 http://www.serviceuntitled.com/?p=619#comment-640705 I'm curious where the $1k is budgeted. Talent Management or Marketing? I’m curious where the $1k is budgeted. Talent Management or Marketing?

]]> By: Service Untitled http://www.serviceuntitled.com/pay-your-employees-to-quit/2008/05/23/comment-page-1/#comment-634265 Service Untitled Thu, 29 May 2008 01:32:41 +0000 http://www.serviceuntitled.com/?p=619#comment-634265 Larry, Thanks for your comment! I think that's an interesting story and I'd be curious to see what your team decided to do as a result. Did you decide to go ahead and make that offer? Larry,

Thanks for your comment! I think that’s an interesting story and I’d be curious to see what your team decided to do as a result. Did you decide to go ahead and make that offer?

]]> By: Larry Streeter - VP Customer Support, Constant Contact http://www.serviceuntitled.com/pay-your-employees-to-quit/2008/05/23/comment-page-1/#comment-633505 Larry Streeter - VP Customer Support, Constant Contact Wed, 28 May 2008 19:50:30 +0000 http://www.serviceuntitled.com/?p=619#comment-633505 I read about this a few weeks back and at first glance thought "that's ridiculous"! But after thinking about the time and effort invested in "bad hires" it didn't take long to see the brilliance behind this idea. Just last week I sat in a meeting with our Training & Development staff and management team reviewing the progress of our latest new hire class. At the end of the meeting I posed the question: "If we offered $1000 to each of the new hires right now to leave the company, do you think anyone would take it?". The conversation that simple question provoked was highly enlightening! Everyone around the table quickly saw the value proposition and was eager to test it. Not surprisingly, these were the very managers who at one time or another had to deal with an employee that was not a cultural fit and were recalling the time and energy it takes to manage the situation. And when you look at it that way, the $1000 seems like pennies! I read about this a few weeks back and at first glance thought “that’s ridiculous”! But after thinking about the time and effort invested in “bad hires” it didn’t take long to see the brilliance behind this idea.

Just last week I sat in a meeting with our Training & Development staff and management team reviewing the progress of our latest new hire class. At the end of the meeting I posed the question: “If we offered $1000 to each of the new hires right now to leave the company, do you think anyone would take it?”.

The conversation that simple question provoked was highly enlightening! Everyone around the table quickly saw the value proposition and was eager to test it. Not surprisingly, these were the very managers who at one time or another had to deal with an employee that was not a cultural fit and were recalling the time and energy it takes to manage the situation.

And when you look at it that way, the $1000 seems like pennies!

]]>