Comments on: Positive Escalations http://www.serviceuntitled.com/positive-escalations/2008/03/26/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled http://www.serviceuntitled.com/positive-escalations/2008/03/26/comment-page-1/#comment-513838 Service Untitled Thu, 27 Mar 2008 20:28:58 +0000 http://www.serviceuntitled.com/positive-escalations/2008/03/26/#comment-513838 Philippe, I agree completely. It is ridiculous, but it does happen. Philippe, I agree completely. It is ridiculous, but it does happen.

]]> By: Philippe Mesritz http://www.serviceuntitled.com/positive-escalations/2008/03/26/comment-page-1/#comment-513785 Philippe Mesritz Thu, 27 Mar 2008 20:02:21 +0000 http://www.serviceuntitled.com/positive-escalations/2008/03/26/#comment-513785 I simply can't believe it. I had to write a response on my blog about the fact that the manager told his supervisor NOT to take these calls.... what an amazing way to let your employees know that you don't care about it when they do something right. I simply can’t believe it. I had to write a response on my blog about the fact that the manager told his supervisor NOT to take these calls…. what an amazing way to let your employees know that you don’t care about it when they do something right.

]]> By: Contact Centers - Management, Human Resources, and Life http://www.serviceuntitled.com/positive-escalations/2008/03/26/comment-page-1/#comment-513194 Contact Centers - Management, Human Resources, and Life Thu, 27 Mar 2008 13:46:39 +0000 http://www.serviceuntitled.com/positive-escalations/2008/03/26/#comment-513194 <strong>Motivation: Positive Escalations...</strong> I’m posting this one out of the standard “weekly” list because the Service Untitled blog wrote about it yesterday. I read it and was stunned. First, what is a positive escalation? “Positive escalations are situations in which a ... Motivation: Positive Escalations…

I’m posting this one out of the standard “weekly” list because the Service Untitled blog wrote about it yesterday. I read it and was stunned.
First, what is a positive escalation? “Positive escalations are situations in which a …

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