Comments on: Remember Family Names http://www.serviceuntitled.com/remember-family-names/2007/11/16/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled http://www.serviceuntitled.com/remember-family-names/2007/11/16/comment-page-1/#comment-310335 Service Untitled Tue, 20 Nov 2007 22:12:53 +0000 http://www.serviceuntitled.com/remember-family-names/2007/11/16/#comment-310335 Ankit, Exactly. Documenting things is critical. It isn't hard, but for it to work, documenting everything does have to be something companies think about (and do) on a day to day basis. Ankit,

Exactly. Documenting things is critical. It isn’t hard, but for it to work, documenting everything does have to be something companies think about (and do) on a day to day basis.

]]> By: Ankit http://www.serviceuntitled.com/remember-family-names/2007/11/16/comment-page-1/#comment-305819 Ankit Sat, 17 Nov 2007 21:19:16 +0000 http://www.serviceuntitled.com/remember-family-names/2007/11/16/#comment-305819 Large businesses can do this despite their large size - just document everything you know about them in the internal databases. If I call up American Express and you know my mom or dad's name, ask how they're doing. It's as easy as pulling up weather for the customer's location and saying something relative to the weather they're having. Large businesses can do this despite their large size – just document everything you know about them in the internal databases. If I call up American Express and you know my mom or dad’s name, ask how they’re doing. It’s as easy as pulling up weather for the customer’s location and saying something relative to the weather they’re having.

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