Comments on: Robert Stephens Interview - Part 4 of 4 http://www.serviceuntitled.com/robert-stephens-interview-part-4-of-4/2007/02/20/ The blog about customer service and the customer service experience. Tue, 06 Jan 2009 06:12:56 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Jose Del Valle http://www.serviceuntitled.com/robert-stephens-interview-part-4-of-4/2007/02/20/comment-page-1/#comment-64153 Jose Del Valle Sun, 03 Jun 2007 03:30:40 +0000 http://www.serviceuntitled.com/robert-stephens-interview-part-4-of-4/2007/02/20/#comment-64153 Good questions. We at IGRS have become great admirers of Mr. Stephens. Universities would be wise to do regular case studies on this man. Good questions. We at IGRS have become great admirers of Mr. Stephens. Universities would be wise to do regular case studies on this man.

]]> By: CustomersAreAlways http://www.serviceuntitled.com/robert-stephens-interview-part-4-of-4/2007/02/20/comment-page-1/#comment-7457 CustomersAreAlways Thu, 22 Feb 2007 05:29:26 +0000 http://www.serviceuntitled.com/robert-stephens-interview-part-4-of-4/2007/02/20/#comment-7457 <strong>Robert Stephens Interview and How to Monitor Feedback Via the Web...</strong> Service Untitled has a great interview with Robert Stephens, the founder of the Geek Squad at Best Buy. One thing that Stephens is doing right is monitoring the internet and the blogosphere for customer feedback:“I look at blogs and think...... Robert Stephens Interview and How to Monitor Feedback Via the Web…

Service Untitled has a great interview with Robert Stephens, the founder of the Geek Squad at Best Buy. One thing that Stephens is doing right is monitoring the internet and the blogosphere for customer feedback:“I look at blogs and think……

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