Service Untitled

According to some of the statistics reports I get (I’m watching you – kind of, sort of, not really), readers are interested in sample client thank you notes.

So, here are a few suggestions:

1. Random, thank you for being a customer note.

Hi John,

I just wanted to send you a quick note and thank you for being a customer of Company XYZ. We love working with you and are honored that you select us time and time again to be your preferred widget cleaner. Your continued support and and suggestions have help us grow into a better company. For that, I wanted to send you a special note thanking you.

Thank you so much! We look forward to continuing to work with you for years to come.

Best regards,

Bob Bobsen
Director
Company XYZ

2. Thank you for your order!

Hi John,

Thanks for your order with Company XYZ!

Thank you so much for your order with Company XYZ. We appreciate you choosing us to be your widget cleaner. Rest assured, we will work our hardest to provide you with quality widget cleaning services for years to come.

Welcome to the Company XYZ family. Thank you again for your order. If you have any questions, feel free to ask.

Best regards,

Bob Bobsen
Director
Company XYZ

3. Thank you for a compliment.

Hi John,

One of our customer service representatives, Sam, forwarded me your note from yesterday.

I wanted to send you a quick email [or letter] to thank you for the compliment. We try very hard and it makes everyone, especially the involved representative (in this case, Sam) feel great when customers send us words of praise. Customer service is a hard job and it’s compliments like yours that help us go to work with a smile on our faces every day!

Thank you again for your compliment. It is truly our pleasure to serve and work with you on a daily basis.

Best regards,

Bob Bobsen
Director
Company XYZ

4. Thank you for your feedback.

Hi John,

Thank you for sending your feedback to Company XYZ! We truly appreciate it when customers take time out of their busy days to provide us with some open and honest feedback about our products and services.

Once again, thank you for taking the time to let us know how you feel. We appreciate your business and truly want to make your experience as pleasant as possible.

Best regards,

Bob Bobsen
Director
Company XYZ

Those are just four sample thank you notes. The key things each thank you note most do are:

Address the customer by name and be personal.
Each note should contain some specifics about the situation, the compliment, or whatever. That way, the customer knows it isn’t just a canned response.

Be from someone who is either a manager/executive or directly involved.
In other words, you shouldn’t have a dedicated “thank you note sender.” The note has to come from someone at manager/executive level (hopefully related to the position/situation) or from someone who was is on the frontline.  For example, if someone sends their feedback about an advertisement you placed, either the Director of Marketing or a staff copy writer should reply. Not someone from your PR or legal department.

Be sincere.
If you can’t be sincere with your thank you notes, don’t write them.

Praise the customer.
The point of thanking them is almost to praise them. Thank them for their business, for their understanding, etc. They want to know that you care about what they did and there is no better way to let them know by saying so.

Send them.
You can’t say anything unless you actually send thank you notes. Make a habit of sending thank you notes. Hand write them and (snail) mail them once in a while as well. Email is great, but there is nothing like a hand written thank you note.

As I’ve said before, thank you for reading Service Untitled! I appreciate all the comments, emails, suggestions, and more that the great readers provide on a daily basis. They have helped me grow and develop as a professional and a blogger.

More on thank you notes can be found here and here.

Have a great weekend!