Service Calls: Conclusion
The service calls series went rather smoothly. I don’t have anything to add, but here are the main points:
- Ensure time slots are as small as possible. Never arrive before or after the time slot.
- Always try to follow the Etiquette of Service Calls.
- Always call to confirm and keep the customer in the loop.
- Make service calls personal.
Service calls can be a good customer service experience if they are done right. Hopefully this short series has provided you with some information about how to properly do service calls.
Very short post today, but I don’t have too much to talk about.
