Service Untitled Year End Numbers

I’ve been using a detailed analytics program (Google Analytics) to track Service Untitled’s traffic and such since late March. So, the year end numbers are really late March through today (evening of December 28), but I feel they are accurate enough to be useful.

  • The blog’s traffic and and number of subscribers have all increased significantly since March.
  • I’ve met a lot of interesting people and companies. I’ve had the pleasure to interview quite a few interesting people, feature their guest writer posts, and more.
  • Since January, I’ve written 283 posts about customer service, the customer service experience, and related topics. Excluding a few holidays, I think I have only missed one or two days of posting.
  • I’ve seen hundreds of comments about various companies including Spirit Airlines, Verizon, United Airlines, HP, and more. If I know someone at the company, I forward the comment there and the customer usually gets a resolution.
  • Aside from my regular writing and consulting, I’ve spoken in front of a sizable audience, helped organize a conference, and have been quoted by ABC News.

Here are the most popular posts on Service Untitled since March:

  1. Sample Client Thank You Notes
  2. Sample Email Signatures
  3. Interview: Dick Hunter, VP of Customer Experience at Dell
  4. Spirit Airlines doesn’t care about your call.
  5. Dick Hunter of Dell – Part 2 of 3
  6. Jack Hightower of CarMax – Part 2 of 2
  7. Interview with Jack Hightower – VP of Sales at CarMax
  8. United Airlines Customer Service
  9. Interview: Robert Stephens – Founder of The Geek Squad
  10. Verizon Customer Service Does Well!

It looks like readers like interviews and travel posts. Ironically, of all the categories on Service Untitled, the angry customers category is the most popular. The next most popular category is customer service.

Most of all, 2007 has been a great year for me personally and professionally. I’ve made a lot of great new friends and contacts. Service Untitled continues to be a lot of fun to write. I’m thankful to have the opportunity and I thank all of you for continuing to read Service Untitled and refer it to your friends and colleagues.

I’m looking forward to an even more exciting 2008.

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One Response to “Service Untitled Year End Numbers”

  1. Joe Costantino said:

    Dec 31, 07 at 4:34 pm

    Congrats. I am looking forward to the next 283.