Comments on: Service? What’s that? http://www.serviceuntitled.com/service-whats-that/2006/10/02/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Client Service Insights (CSI) http://www.serviceuntitled.com/service-whats-that/2006/10/02/comment-page-1/#comment-649 Client Service Insights (CSI) Tue, 03 Oct 2006 11:08:59 +0000 http://www.serviceuntitled.com/service-whats-that/2006/10/02/#comment-649 <strong>Building Relationships...</strong> Years ago, I used to lead a crisis communication workshop. As part of it, I conducted a simple exercise to help adjust people's mindset when it came to being faced with admitting a mistake publicly. ... Building Relationships…

Years ago, I used to lead a crisis communication workshop. As part of it, I conducted a simple exercise to help adjust people’s mindset when it came to being faced with admitting a mistake publicly. …

]]> By: Leo Bottary http://www.serviceuntitled.com/service-whats-that/2006/10/02/comment-page-1/#comment-647 Leo Bottary Mon, 02 Oct 2006 17:46:33 +0000 http://www.serviceuntitled.com/service-whats-that/2006/10/02/#comment-647 Thanks for the nod. Client/Customer service certainly has its extremes. You remind me of a great example of the good with Nordstrom and an equally solid example of the bad with the cable companies. I look forward to following your posts in the future. Thanks again, Leo Thanks for the nod. Client/Customer service certainly has its extremes. You remind me of a great example of the good with Nordstrom and an equally solid example of the bad with the cable companies. I look forward to following your posts in the future. Thanks again, Leo

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