http://www.serviceuntitled.com/should-the-ceo-provide-support/2008/06/11/ The blog about customer service and the customer service experience. Mon, 06 Sep 2010 06:18:07 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://www.serviceuntitled.com/should-the-ceo-provide-support/2008/06/11/comment-page-1/#comment-1080753 Ben Fri, 21 May 2010 07:09:22 +0000 http://www.serviceuntitled.com/?p=639#comment-1080753 I think it's absolutely essential that the entire company interacts with customers. It is very easy to lose touch. At Olark, we rotate customer development shifts, so everyone on our team uses our tool to interact with customers on a weekly basis (we are a small team). It helps us directly understand what our customers are going through, improve our product, and build relationships with the people on our website :-). I definitely need to write a blog post on the subject :-) I think it’s absolutely essential that the entire company interacts with customers. It is very easy to lose touch. At Olark, we rotate customer development shifts, so everyone on our team uses our tool to interact with customers on a weekly basis (we are a small team). It helps us directly understand what our customers are going through, improve our product, and build relationships with the people on our website . I definitely need to write a blog post on the subject

]]> http://www.serviceuntitled.com/should-the-ceo-provide-support/2008/06/11/comment-page-1/#comment-650765 ahmet kaya Fri, 13 Jun 2008 15:54:50 +0000 http://www.serviceuntitled.com/?p=639#comment-650765 Good idea , so with flexibility system its useful. Thx Good idea , so with flexibility system its useful. Thx

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