Spirit Airlines doesn’t care about your call.

DouglasJuly 16, 2007Culture, Customer Service Experience, Little Things, Big Differences, Specific Companies 69 Comments

We already know that United Airlines doesn’t care about Tom from QAQNA, but maybe Spirit Airlines would care about me? Hardly! Apparently, the airlines don’t care about any of their customers/passengers. There are more important things to focus on, like cost saving.

I recently booked a ticket on Spirit Airlines. My various family members fly Spirit a lot. I have flown them a lot. Overall, I’ve had fairly good experiences. The details of trip were slightly complicated so I wanted to call someone from Spirit to confirm some details about my reservations. When I had called Spirit a few days earlier, I had to wait on hold for 25 minutes to talk to someone. The person I spoke to was relatively knowledgeable, but the experience was not notable.

This experience was notable, but in a different way. It was terrible. It was a very short experience, too. Here is how it went:

  1. I call the Spirit Airlines reservations number.
  2. Simple menu. I push 3 for existing reservations, 2 because I didn’t book online.
  3. Message says something along the lines of ”We are experiencing high call volume  now. Check out our web site and get your answers there. Good bye!”

I didn’t even have an option to stay on hold or to leave a message. I was just hung up on. It was even worse than having to leave a message and get a call back in four hours or leaving my phone number for a call back later. I called back a lot later and got the same message. There was the same message this morning as well.

This is unacceptable for so many reasons.

  • What if my issue was urgent?
  • If their offices are closed on the weekends, why not just say so?
  • If that message is up all the time, what callers do get through? I tried a few other departments and had no luck.
  • Why if I actually wanted to call Spirit and make a reservation over the telephone? (Most airlines charge you a telephone reservation fee, by the way.)

My guess is that Spirit doesn’t staff their call center on weekends. I have no idea about why they would try to cover that up with a message about high call volume. Why not say they are closed on weekends and to call back at 7:00 AM on Monday or whenever they open?

Apparently, Spirit is looking to become an ultra low-cost airline. They are going to start charging for sodas, to bring carry-on luggage, and the like. That will boost the ticket price down, but everything will be extra. Basically, they are going to nickel and dime you. Does that include removing customer service?

I used to say that banks had the worse customer service. I think it is safe to promote the banks and demote the airlines. I’ll say it – airlines have the worst customer service of any industry. I’ve had fairly limited customer service experiences with my bank, but have never really had a bad experience. At least they answer the phone (usually quite quickly as well).

What are your thoughts about this? Does anyone in the airline industry read Service Untitled?

And while we are on the subject of weird/poor customer service, did you know that VistaPrint does not provide customer service over email? They only provide telephone support. I have a hunch about why they do it and will post about it later this week.


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69 Responses to “Spirit Airlines doesn’t care about your call.”

  1. Meikah Delid said:

    Jul 17, 07 at 2:08 am

    I wonder when airline customer service got worse. I watched Rachael Ray one time, and her segment was on airline delays and bad customer service. They’re even pushing for a passenger bill of rights. I think it’s signed into law now? But my golly! These airlines need to shape up!

  2. Bill Gammell said:

    Jul 17, 07 at 12:40 pm

    I know absolutely nothing about Spirit Airlines, but I do know that cost cutting can be a good thing if you setup safeguards before you begin.

    Sometimes during their mad rush to cut, the company never stops to look around at what they are actually cutting. So blazing this trail of slashing or altering “unnecessary” products or services becomes a blind addiction. The problem comes when the last cut you made was vital.

    I call this the “Jenga” mind frame – trying to slash until you’ve gone to far and the whole thing just topples over. Not very wise.

    Great reminder!

  3. Brian Sheffield said:

    Jul 17, 07 at 12:49 pm

    I totally agree Spiritair do not care – I have 2 issues with them – the first started March 21st still unanswered on July 17th – the staff do not care and their attitudes are terrible no customer service – you pay peanuts you get that treatment I suppose but they are trying to copy Southwest and Ryanair and both those airlines are fantastic at customer service – Spirit isn’t – I am on hold while writing this for over 1 hour now – if I had called the 1877 number they cut you off but as its the 954 number I am paying they keep you holding and holding even their “chat” on hold is out of date ….

  4. Service Untitled said:

    Jul 17, 07 at 3:42 pm

    Meikah,

    I think the passenger bill of rights was something that JetBlue did themselves. It isn’t a law as far as I know.

    Bill,

    Great metaphor. It is understandable to cut costs by charging more for soda and to bring carry on bags, but I think cutting costs for things that you expect (i. e. picking up the phone) is a bit extreme.

    Brian,

    That sounds like a typical Spirit experience. Once you get to the airport, the service isn’t bad, but before that, it’s terrible.

  5. Bill in Florida said:

    Jul 18, 07 at 12:24 am

    No one ever answers the Spirit 800 number. I’ve tried calling about 30 times on a Monday and Tuesday, at all hours of the day and night. The message simply says due to a high call volume they cannot answer the call, and I should call back later. Then it disconnects.

    Their service at the airport is terrible. It’s a free for all trying to check in and the staff at the airport counter is extremely rude.

    There are lawyers in Florida who have handled a lot of passenger complaint cases against Spirit. Check out http://www.wesuespiritair.com

  6. Kye Wilson said:

    Jul 19, 07 at 8:28 am

    I would hhave to agree with your Spirit experience. I am in the process of trying to get in touch with the company now, the phone has already diconnected me 4 times. I just keep calling back and selecting another option. This is by far the worst airline in the states. AS far as the rates, they are affordable, but not low enough so that they cannot afford to pay a customer service department. Apparently, they are one of the few companies in the US that is not concerned with gaining returning customers.

  7. ed solomon said:

    Jul 24, 07 at 10:28 am

    Spirit Airline out right sucks. Run fast I say run fast. They have zero customer service and, but there emials say how much customers mean to them bull crap.

    I will never book a ticket on this junk ass airline again.

    Lets place a bet how long untill they go out of business?

    I suggest you do the same.

  8. Ingrid Williams said:

    Jul 30, 07 at 1:35 am

    Spirit Airlines hands down is the WORST airlines, they offer absolutely NO customer service. I booked a flight to San Juan PR to meet my cruise ship, Spirit air arrived late making me miss my connecting flight therefore I had to fork over $800.00 to purchase tickets on American Airlines. The return trip was even worse. Spirit air delayed my returning flight by 14 hours, refused to provide meal vouchers. The “hired help”, all under the age of 25 were RUDE, UNPROFESSIONAL, CLUELESS, and SLOW. This airline had over 200 people held hostage for over 14 hours…All this being said we’ll see what happens in court as I have filed a lawsuit!

  9. Kevin Vogl said:

    Jul 30, 07 at 6:47 pm

    I am a business traveler and booked a flight on Spirit airlines. I tried to check in on line and get a seat assignment. I was told that because we use a travel agent I can not check in on line. I have to wait until I get to the airport, only people who buy through their web site and check in on line. I know they are cheap but this is the most un business like thing I have ever heard of. If you travel for business stay away from Spirit Airlines.

  10. Fernando said:

    Jul 31, 07 at 2:01 am

    Spirit is the worst airline I have ever flown in my life. The worst costumer support, worst personnel and worst resources. I will never support them again.

  11. nancy west said:

    Jul 31, 07 at 10:50 am

    It is noon in Detroit and we are still waiting for our daughter and granddaughter who were supposed to be here at 6am from San Fran. She hasn’t left the airport yet. The flight was cancelled last night and she is pregnant and traveling with a 6-year-old. She and other waiting passengers had to get a policeman to drive them to a hotel at 2am. Spirit Air absolutely does give one tinkers’ damn about any of their customers! Personnel were rude and lied about help “coming soon” all night. We travel with Spirit often but never will do it again. We can afford other airlines and will definitely take our business elsewhere. We will also check into filing a lawsuit – if for no other reason than to cause them some of the same aggravation. Too bad I had to have a pregnant daughter in tears and a granddaughter sleeping on a piece of luggage to learn this lesson.

  12. nancy west said:

    Jul 31, 07 at 12:25 pm

    Here’s another good one…Daughter is still in SF but was given a pass to board the 10:15 (PDT) and food vouchers. She and other passengers went to restaurant in the airport where they were told they didn’t accept Spirit vouchers (wondering why?). It took the pilot of the now-delayed plane to make the vouchers good. Unreal! I wouldn’t fly with them ever again – please consider all these complaints before you book trying to save some money. Worst customer service ever!

  13. Autumn Yates said:

    Jul 31, 07 at 11:36 pm

    My husband’s luggage was lost on our July 23rd flight to Costa Rica for our honeymoon. He spent the entire honeymoon re-using the few t-shirts I had in my bag and a couple of things we were able to pick up at a local mall. It is now August 1st (four days since we returned from our trip) and we still haven’t gotten it back. After reading these posts about customer service, I don’t know if we ever will. I will never fly Spirit Air again.

  14. MarkD60 said:

    Aug 04, 07 at 4:59 pm

    Spirit AIr lost my luggage a week ago and I still haven’t even been able to talk to a person about it. I get the same message, “We’re too busy, check our website or call back later”.
    Unacceptable.

    My long distance phone bill is already more than the airfare cost.

  15. MarkD60 said:

    Aug 04, 07 at 5:01 pm

    Funny, mine was lost July 23rd too. from Fort Lauderdale to Grand Cayman.

  16. Michael Costa said:

    Aug 04, 07 at 7:01 pm

    I booked my parents on a flight from Atlantic City to Tampa. Immediately after clicking to book it I saw that there is a charge for each and every piece of luggage. That’s fine. The first 2 pieces are $5 each. That’s ok to since the ticket was only $59. The absurd part is that for a 3rd piece of luggage they wanted; get this, $100 each way. I called thinking this was a mistake on the web site but was told that was the fee. When I asked them to cancel the reservation that I had just made 5 mins ago I was told it was non refundable. My parents and I travel back ad forth at least 3 times a year. When I asked if they would rather lose a few good regular customers or cut the cost of the luggage they were unwilling to make any considerations. Since the ticket for me cost only $59 and the luggage cost $100 to check, maybe if you book on this airline with their absurd policy, you should purchase an extra ticket for your luggage and put it in the seat next to you. You will save $41 by doing so. Because of their unwillingness to work with me they will never see my backside on a Spirit Airlines flight again. And anyone I know will hear the negative experience I had to endure.

  17. Service Untitled said:

    Aug 04, 07 at 7:51 pm

    This Spirit Airlines post has gotten very busy! Sorry to hear about everyone’s negative experiences.

  18. Jennifer Sanchez said:

    Aug 06, 07 at 8:47 pm

    Spirit Airlines is the worst I have ever encountered. Stay far away…absolutely horrible customer service…they are downright mean and miserable. Terrible delays and disgusting planes. You get what you pay for and this airline will hopefully be long gone soon!

  19. sharon prendergast said:

    Aug 07, 07 at 6:41 pm

    i can tell you i will never fly sprit ever agin. run as fast as you can this airline is a joke. they say you get what you pay for. it is the airline from hell. i am still trying to get my mom and my son back home. it is a cattle airline. lets get the body at any cost. i hope this reaches someone. i tried looking up an e-mail address for the airline and when i tried sending the e-mail of unhappiness guess what it would not go through. that goes to show you what a pices of mess this air line is.

  20. nancy west said:

    Aug 07, 07 at 9:13 pm

    Follow-up to prev. complaint. My daughter who had all the trouble getting here from SF last week got Spirit to give her a full refund of her entire trip cost. But guess what? That refund cancelled the whole reservation and she had no flight booked to get home on Saturday night. They told us the soonest they could get her home would be Wednesday! Even the supervisor said there was nothing she could do and told daughter that SHE must have cancelled the reservations herself. I could not believe how cold and uncaring they were. We had to book another flight from Detroit to San Fransisco leaving Saturday and it cost $550..00. NEVER AGAIN!!!!

  21. Lisa Dieker said:

    Aug 08, 07 at 7:45 pm

    Okay we had several people fly on this horrible airline and here is all that occurred.
    1. two of the folks had their flight cancelled the day they flew (Sat.) and were told they either left in 3 hours or waited until Tuesday and missed their trip to Machu Picchu.

    2. We arrived and had no luggage – called everyday and everyday told it arrived – made long trips to the airport (had a driver check) and bags NEVER arrived. We had about 40 people on our flight who did not get bags and they will not deliver them. We also met several people in the airport who were there to pick their bags up that arrived from 7-10 days ago.

    3. Day we were leaving told it arrived got there early and it did not.

    4. On the way home none of us could make the connecting flight with the fares they sold use just over $500 each so not free. They told us we would be fine and then when we landed there was not enough time to check our bags after going to customs because the lines were over 3 hours long. I group that flew in on Thursday got home instead of at 8 am at 6 pm. The second group who arrived on Sunday were told they could not get home until Tuesday so they had to drive home.

    Now the missing bag has required 22 phone calls, a form was finally sent on 7/19. A claim was made with the Better Business Bureau on 7/20 but of course no one has called as no one cares.

    I fly about 25,000-50,000 miles a year depending on the year for the past 15 years. The entire flight was a nightmare and my family will never fly again (oh by the way they actually charged us $10 for the bag that never arrived and will not refund that amount).

    Spirit has no business being in business.

    On a happy note we stayed the Hotel Delfines which we absolutely loved and enjoyed every minute of our time in Peru that did not involve dealing with this airline.

    PART II
    Okay it gets even better – I got a phone call last night at 11 pm and they found my bag supposedly – I could come to the airport this morning and pick it up. I had to go anyway and when I got there it was not there.

    Later in the day I got a phone call that some lady in a suit (me) came to pick up my bag and was all mad it was not there when indeed it was and it would be delivered to my home.

    Well it is amazing it was delivered to my home but no wonder I did not know it – it was not our bag. Someone had written our name and address on a bag tag and put it on a bag that was NOT ours – it was a different brand of luggage and when I opened it to make sure that they did not put our stuff in a different bag it was filled with expense items that obvious belonged to someone else. If you are missing a nice watch and some great men’s polo shirts and new tennis shoes then your bag is in Orlando. The delivery guy got mad that I would not sign as it was not my bag – Also called the insurance agency immediately as my guess is this will be used by Spirit as another scam to say they found our bag and refused it – It amazed me that someone else would put a bag tag with our name, address and phone number on a bag – BEWARE – We are worried they will use this to not pay a claim.

    Scarey too that they let bags fly with anybody’s names and stuff – that may not even be passengers on their airlines – plan to report it to the National Transportation and Safety Board – Any other suggestions as we are REALLY not happy.

    However, the venting online has helped some – thanks for reading and fly anything but spirit.

  22. Joe said:

    Aug 12, 07 at 6:37 am

    The latest slap in the face from Spirit is their policy of charging, at some airports to use curbside check in.

    There is a 2-dollar per bag fee at Orlando to use curbside service. This is addition to the 10-dollar each way charge per bag (5-dollars each way if you buy a baggage credit online).

    I always use curbside check in when I can and hand the person handling my bags a tip.

    The sign at Orlando International clearly states that “gratuity is not included” in the two dollar per bag ding that hit you with.

    I am now finding cheaper airfare to many areas on Southwest and they don’t charge for bags.

    Unless it is a huge price differential, I will no longer fly Spirit with their hidden fees.

    The two bucks a bag hit at Orlando is the final straw.

  23. Service Untitled said:

    Aug 12, 07 at 10:33 am

    Almost every airline charges extra for curbside check in (that I can think of).

  24. Kathren said:

    Aug 14, 07 at 3:22 pm

    I purchased 3 roundtrip tickets from Tampa to Aguadilla, PR, connecting through Ft. Lauderdale. Once in Ft. Lauderdale, the Aguadilla segment was cancelled. Along with many, many others that day.

    Hours of chaos and incompetence ruled the day…It was suggested that we go back to the ticket counter or call the 800 number. The employees at the ticket counter were overwhelmed and the enormous line barely moved in over 3 hours. The 800 number was also overwhelmed and I was unable to get through.

    I got home on my own, never completing my trip, and eventually discovered that Spirit had changed my reservation to three full, unpublished, one-way fares for TPA to FLL.

    I paid over $800 to fly roundtrip from Tampa to PR, they cancelled our flight once we were half-way there, and charged me over $440 for flying that far!

    Incredible. They will never have my business again!

  25. Cen said:

    Aug 15, 07 at 5:31 pm

    Spiritair’s customer care is the worst I’ve ever experienced.

    It has been 3 days I try to get my air ticket changed.

    I tried to reach their customer service by calling 800-772-7117 and 586-791-7300, but haven’t been able to talk to anybody. Every time I’m connected, they give me options and advertisements which is fine just like everywhere else. However after about 3 minutes, it starts giving you the busy tones, and then completely drops the line. I tried all the different options multiple times, I got dropped each time.

    I then went to spiritair.com using the Record Locator trying to change the ticket, it returned the message “An unexpected error occurred while loading this page, please call customer service to process your booking”.

    An airline can sell cheap tickets but it doesn’t mean they don’t need to provide certain level of customer service and meet certain standards. I start wondering how they run the airline operation such as plane quality maintenance etc, it just make you wonder how well they do their jobs.

    I am looking up the Better Business Bureau to report Spirit airline poor service quality. I’d suggest people who observed some things like that should do the same.

  26. John said:

    Aug 20, 07 at 10:58 am

    I’m in the same catch-22 as Cen: you try to make changes on-line, but they say to call customer service. You call customer service, but say they’re too busy and hang up on you.

    Prediction: Spirit Airlines imploding in 6…5…4…

  27. s reddy said:

    Aug 22, 07 at 3:35 pm

    horrendous horrendous airline!I live in a third world country,and what Spirit put us thru on the New York -Fort Lauderdale-Costa Rica flight was unbelievable- ruined my vacation ,going out and coming in, with their delays,irresponsibility,indifference and their apathy-must surely stem from the top management!Maybe they should come over to my country to see how Budget airlines can be run sensibly!I wish i had read the thousands of unhappy comments about the airline before buying that dreadful ticket!!

  28. benny said:

    Aug 30, 07 at 6:33 pm

    The outsourcing is what it is called your calls are being handled and with your issues with a 2.50 by hr geek in manilla. THis is what the goodfellas at Spirit mangament finds customer service. Chain your luggage to your leg if you dont want to lose it. BEN,TONY,Brian the goodfellas this buds for you./..

  29. T Williams said:

    Sep 08, 07 at 5:40 pm

    They have no customer service phone staff on weekends, only M-F, 9-5. But this is a secret, don’t tell anybody, because Spirit Airlines management certainly do not want anybody to know this. I spoke with a few really frequent fliers. They all knew about Spirit and refuse to fly Spirit even if they can get a $9 one-way fare. “You’ll need to spend too much money on therapist bills after using that airline” I was told by one.

    Report them at:
    http://airconsumer.ost.dot.gov/problems.htm

  30. Neal said:

    Dec 01, 07 at 10:17 am

    My seventy year old Father in-law is heading back to Jamaica today and was told that one of his bags was overweight. Not a problem right? He will simply pay the extra charge and continue on his way.
    WRONG!!!
    Unbeknownst to the consumer, beginning TODAY, December 1st (try to find this on their website luggage section), Spirit Airlines has suspended carrying ANY overweight luggage (51 lbs +) during the Holiday season.
    So, this wheelchair ridden man is in the process of emptying his suitcase to rid the 18 pounds he is overweight AND waiting for my sister in-law to retrieve the items (they will not store or hold the items until someone can come to the airport). Whilst on the phone moments ago with the “Customer Service Representative” at the check-in counter, I said “Where is this written?” to which she replied, “Our policy is subject to change at anytime”.
    Spirit Airlines gets WORSE and WORSE by the moment!!!

  31. Fl said:

    Dec 26, 07 at 11:09 pm

    I don’t think that I will shock you when I tell you our experience with spirit. We had a vacation in Jamaica (wonderful vacation) and flight from there with a stop (transfer to LGA NY) in FLL. We checked in our bags, went inside to duty free stores (of course). We bought $150 bottle of XO cognac as a present. When we were passing the security everything was fine – nobody said a word. Flight was delayed for almost 2 hours. When we finally flew to FLL our boarding to fly to New York LGA already started. Nobody met us in the airport to give us direction or info to transfer. We went thru the customs, informed and showed the cognac. They told us its fine. We went further then the other guy said we have to get our luggage and check them in back, but we have to run because the boarding already started some time ago. We asked him about the Liquor we have – he said ‘that’s no problem’. We ran to look for our bags, finally found them. Ran to check our bags in again, asked them about the bottle they said nothing but to run and catch our flight. We ran there to our gate. TSA did not let us in with this bottle, saying to go back and check it in or leave it to them. We explained that flight was delayed and just got off the plane and did not have time and nobody told us that we are not allowed to take it with us. We asked, begged, but nothing – robots. We ran back – they said they can not get our bags back. Finally they got our bottle and checked it in. The told us that we must hurry, because plane waits for us and they are ready to close the doors. We ran back to go thru security. TSA started frisking us stretching the time… Finally we went in (btw. they took our water – which is ok, we did not have time to think of it, but they did not take away 2 lighters… I did not know that water is more dangerous now, same as sealed liqueur from duty free).
    When we got to the plane we were told that they moved us a little (we reserved sits in the exit row with more space).
    We got other sits. When the plane took off the flight attendant was announcing the info he has to and asked people to keep their belts on. That sounds ok, right? He repeated this couple times and then I heard this: ‘I AM TELLING YOU TO KEEP YOUR BELTS ON!!! DO NOT MAKE ME TO REPEAT THIS AGAIN!!! It sounded as an order… I was very surprised, probably because I never heard anything like this before…. Then in some time, my husband wanted to use a bathroom, because we had such a terrible transfer and did not have enough time to use it in the airport. That same flight attendent did not let him, because the lights were still on… Understandable, but then he went there himself. Later on He announced that people might buy drinks, soda ($2 for a glass of water!!!!) or snacks, paying by their credit cards. The lady in front of me said that she needs water and will pay cash, he said, that they accept CC only. She asked him for a favor explaining that she does not have a CC; he was like a robot, repeating the same thing. ‘It is a company policy, only CC. If you want to buy water you have to pay $2 by CC). She asked for regular water – he responded with the same answer. She said that she is sick and needs water and might die if does not get some and does not have a CC. He repeated the same thing again. I was stoned!!!!!!!!! You can not even get regular water for free!!! The person from the next seat just bought water and gave it to her. He did not react and went further, offering people to buy something.
    Later my husband went to the toilet (when it was allowed) in the back of the plane to not meet with this guy extra time. On the way back he saw this same fight attendant speaking with passenger. He was blocking the way, which is very tight. My husband asked to pass – he did not react. My husband was standing right there and waiting for him to let him thru. After some time of ignorance he pushed him slightly too just make some space to pass him by. In some time this flight attendant stopped by us and told my husband that he was not allowed to push him… Then my husband went to him to ask his name, he gave him only first name. He was nasty and rude to many others. All people around us were frustrated the same way we were. We finally landed. Bottle of Cognac was broken in pieces and you could see that it was broken just some time ago, because the liquid just started getting out. Nobody wanted to speak about this. One bag was lost. All memory of our vacation were ruined. Our mood was completely destroyed. We felt ourselves like we were in some kind of 3rd world country, were people have no rights, where you have to accept everything the way it is, where nobody cares about regular people. I would never believe that it is our great USA which is proud of its democracy and freedom and people rights…
    We of course will NEVER EVER use this company again even if they pay to us for a flight. NEVER.

  32. frequentflier said:

    Jan 10, 08 at 7:06 pm

    I have tried for a month to contact Spirit by phone at their corporate office 954-447-7965. When you call the number, and push the buttons for customer service, you are immediately disconnected or you hear a rapid busy signal. I decided to do something different and try the other departments. I hit the button for Marketing, I got voice mail. I hit the button for Security-the phone rang and rang and rang. I hit the button for reservations–I was told to go to their website. I hit a button for every single option and i’ve been unable to speak to a live person for a month. Well call the 1800, you might recommend. WRONG. they tell you if you have a customer complaint, you have to dial their Fort Lauderdale headquarters.

    I always fly on $9 flights, and usually have a decent experience. My last experience, however, was in December, shortly after theyimplemented that “no luggage over 50lbs” policy. In the past, I could stuff 50-80 lbs of luggage in a single suit case. Now I have to carry 2 suitcases. That doesn’t change the weight, it just takes up more space. And that meant that 28 pieces of luggage did not make it on the flight. No problem, they’ll just deliver it on the next flight, right. Well Spirit doesn’t have an agreement with the other airlines, so I NEVER GOT MY LUGGAGE until the day I was returning home. My luggage arrived on the same day that I was to return back to my home, and I had to carry it back with me. I’d rather not say my destination because I’m trying to negotiate with Spirit for a free ticket. But the people in the foreign country i visited were really nice and apologetic. I had to buy new clothes, which ain’t easy given my size. So it was a rather frustrating experience. The only good thing is that i didn’t have any laundry to do when i got home!

  33. Maryse said:

    Jan 22, 08 at 2:58 pm

    Spirit airline is the worst airline exist. American is more expensive but i will travel American.

  34. Renee Mancino said:

    Feb 07, 08 at 2:23 pm

    Yesterday was the worst snow storm in Chicago we’ve had in years. I kept calling Spirit Airlines departures, as well as checking the website for delays or cancellations. Their scheduled showed that my plane was leaving on time. I schlepped myself to the airport in treacherous driving conditions because even though I knew my flight was cancelled, if it wasn’t, I would have lost my ticket since it was non-refundable. When I got there I found out my flight was cancelled. I was told I would only be refunded for that day’s flight, but not the return flight. I asked when the next flight was leaving to my destination, and it was on the same day I was supposed to return. Finally they agreed to refund the full ticket price. When I got home and checked my e-mails, there was a message from Spirit saying my flight won’t be refunded because I purchased a non-refundable ticket! This is absolutely the worst company I have ever dealt with and I will do my best to spread the word around not to fly on their airline!

  35. theseeker said:

    Feb 13, 08 at 12:43 am

    Has anyone out there had delayed emails from Spirit Airlines $9 club? I am getting them dated many hours before I receive them. And when I get them the 24 hour sale is already over!
    Please let me know if you are experiencing this?
    Thanks…
    Vince

  36. darlene said:

    Feb 29, 08 at 1:40 pm

    Spirit doesn’t care about Darlene and her family either. Did you know that they do not have a ’system’ for finding lost luggage? Apparently a specialty of theirs! During our family vacation this Christmas, they both mis-tagged (yes, swapped our baggage tags with another family’s – who by the way, were going to a different country than we were), and then proceede to lose their bags and ours. During the 9 day ’search’ for our bags, we were unable to reach any Spirit employee by phone, and when we taxi’d back to the local airport (twice during our trip), in order to talk to someone, here’s what they had to say:

    A) Have you been able to track our bags? NO.
    B) Is there an electronic tracking system that shows where our bags were last scanned. NO.
    C) How do you go about tracking our bags down? WE WAIT FOR THEM TO SHOW UP.
    D) Is that it? That’s all you do? YES. WE WAIT.
    E) What if they don’t show up. THERE’S NOTHING WE CAN REALLY DO ABOUT THAT.
    F) After we realized our bags had been mis-tagged – we asked them how they would track them down now? THERE’S NOTHING WE CAN DO IF YOU DON’T HAVE YOUR TAG NUMBERS.
    G) Can’t you find out what tag numbers belonged to this other family and track them that way? NO, WE HAVE NO WAY TO DO THIS.

    We were able to do this by talking to the other family directly.

    So, be warned! 1/4 of the passengers on our plane alone has one or more missing pieces of luggage. So, Spirit routinely loses luggage. They have no way of finding it when they do, and they are completely indifferent about that. You cannot contact anyone by phone when this happens to you. Imagine the frustration! The topper though is that even though they admit to all of this, they are still refusing to reimburse us for the expenses we incurred during the 9 days searching for our luggage — calls, taxi’s, toiletries, clothes, etc.
    MY WARNING TO EVERYONE! DO NOT FLY SPIRIT AIRLINES! You may get lucky a few times, but when your luck runs out, this discount carrier will end up costing you far more than you could have imagined!

  37. R. Peters said:

    Feb 29, 08 at 2:04 pm

    I have tried for two day to call Spirit air about 60 plus times bussssy Finialy at 2 am. i was able to talk to a human person.
    She was not from the USA and had no idea what the heck
    i was asking.
    I will write my Senitor and ask what can you do for us Americans traverlers.

  38. Richard Alicea said:

    Mar 03, 08 at 1:30 am

    I purchased tickets to Puerto Rico from Atlanta and only after consumating the deal was I told that they charge for baggage. If I would have known I would have chosen another airline. Moreover, I received an email telling me that their baggage fee was going to increase to $20.00 per bag. I tried calling their customer service and let me tell you that trying to find a 1-800 for Spirit was like looking for needle in a haystack. Clearly this “hidden fee” should have been revealed to me while making the online reservation, but it wasn’t. I have written the better buisness bureau in Florida and have written their Corp Heaquarters a letter asking for a full reimbursement. I also contacted my credit card company and had them put a “stop.” I believe this airlines will not last. Their customer service is terrible and the manner in which they hide fees is outrageous and unethical. I have written my congressman as a result of my ordeal in hopes that he may look into this airline’s business operations.

  39. Becky said:

    Mar 06, 08 at 8:43 pm

    Spirit Airlines charged me $20 per bag to check luggage. Then, they lost the luggage. And they KEEP THE MONEY! I am truly shocked at this corporate theft. When I asked for the money back I was told I could not have it because it’s a “handling fee.” What??!!
    No help at the airport, no phone calls accepted or returned, nothing. I would hitch hike to florida before I flew this incompetent thieving airline again.

  40. Alan said:

    Mar 16, 08 at 6:38 pm

    I have been trying to book on Spirit air by internet and I get confirmation from their website “Thanks Alan” when I submit the purchase button using my credit card BUT SURPRISE….I never receive an email confirming my reservation and when I try to see my reservation using my last name and the web transaction ID I see on the screen that there is not any reservation for me. This is unbeliable and I even do not know if my credit card was charged or not. I have been trying to get answers by calling them but after been waiting for almost an hour to get in contact with a representative he was unable to help me and told me that there has not been any reservation for me. I will keep using American Airlines, it is more expensive but have good support. This is a rule in business….We can offer only one of the three (Price, Support, Quality)…You choose.

    Alan

  41. JJ said:

    Mar 18, 08 at 11:54 am

    Spiritair has the worst customer service, there are unprofessional, rude, and just don’t care. During the process of reserving one flight, my credit card was charged multiple times for one flight, my credit card company froze my card because they thought it was a fraud, when calling back spiritair to cancell all those charges, their answer is, just wait 72hrs, and the charge will cancel itself, asked them to cancel it now, they refused, and either hang up in the middle of my call, where I have to redial 4-5 times, or outright rudely said no “they won’t do it now”, meanwhile my card is being frozen simply because they made the mistake of charging it multiple times, and refusing to cancel charge right away. the customer service people, include the supervisor are very rude, and unprofessional, and the worst part is, some of their english is so bad, to reserve a ticket took me one whole hr. I will be reporting them to better business bureau.

  42. leigh c. said:

    Mar 24, 08 at 6:16 pm

    my husband became very ill on a spirit air flight from lima to ft. lauderdale and had to be taken directly to the hospital from the flight. I got a call from the baggage people saying ” there is left luggage here and are you going to come and get it?” (very rudely) I said “well, I am in vermont, my husband has been taken to the emergency room, what are my options?” the woman said “well how long would it take you to get here to pick it up, cause we can’t hang on to it. we don’t have a place to put it” Hmmm. she did not know vermont was a state, or where it was and no care about the emergency. I was freaked out about my husband,but no help…just come and get it. I spend hours calling customer service…no avail…he caught a later flight (food poisoning, needed fluids) and the luggage came to our porch several days later soaking wet. NO ONE EVER ANSWERED MY CALLS. crazy. never again.

  43. Gary Hull said:

    Mar 25, 08 at 4:32 pm

    I am sorry everyone has had problems with Spirit Airlines. I have not had any issues with lost luggage since I bought my own Leer jet.

  44. K. Bussa said:

    Apr 15, 08 at 8:58 am

    Flew from Ft. Lauderdale to Detroit March 19, 2008. Arrived, went to baggage pickup….BIG SURPISE…no luggage. Called and called and called Detroit Baggage for 5 days…noone there knew where my bag was….I talked to 5 different women in Detroit to help me find my bag, to no avail….they tell you after 5 days there is nothing they can do…you have to contact Central Baggage in Mirimar, FL. Good Luck….same crap as above..no one answers the 800 number…EVER!!!! I have left 14 messages in the last 2 weeks and have had NO return call….Sent my paperwork listing lost items, etc.. overnight ($16.95) and no one would sign for it…Post office made another attempt, ONE WEEK later, and finally got a person to sign for it…so much for overnight…The end of this week will be ONE MONTH my bag is missing. What are we to do? After all, Spirit got all their money, including the $10 baggage fee….what about ME? I cannot fathom how this company justifies the POOR CUSTOMER SERVICE….my daughter, at 10 years of age, could do a better job…Why can’t Spirit fly me down to Mirimar, let me go thru their LOST BAGGAGE (WAREHOUSE I’m sure)and find my OWN bag…Who better to eyeball their luggage but the OWNER..Roundtrip would be under $300.00…instead I’ll be waiting 90 days for reimbursement for my belongings to the tune of $3,000.00. WHAT IS WRONG WITH THIS PICTURE? All I want is my stuff back….Ever the optimist, I impatiently wait….and wait…and wait…

  45. darlene said:

    Apr 15, 08 at 6:50 pm

    Hi K. Bussa – I am going to save you some frustration and effort here. Know now that Spirit will make no effort to find and return your luggage to you. A $3000. reimbursement sounds very optimistic, given how they treated us. You will send your expenses to them and ‘they will decide’ what they think is reasonable and will mail you a cheque for that amount. It will take AT LEAST

  46. bob said:

    Apr 16, 08 at 10:56 pm

    i was planning on taking a trip on spirit airlines. a lot of you (or everyone!) have been saying that it is horrible. is it really THAT bad?? i would appreciate some advice or personal experience comments thanks

  47. darlene said:

    Apr 18, 08 at 2:40 pm

    Bob – everyone who has posted here and on other sites does so to warn other consumers about companies who use deceptive practices, have poor customer services and are just the wrong companies to do business with when you have a CHOICE. Spirit Airlines is all of these — they use deceptive marketing practices, their service is the worst in the industry and look out if anything goes wrong – ie. late flight, missed connection, need to make a change, lost luggage — because their customer service is incompetent and indifferent AT BEST, and non-existent at their very worst. If anything at all goes wrong – you are on your own. They will not assist and they will not offer compensation. The ‘deal’ you think you’re getting will end up costing you dearly. Our recent family vacation left us 9 days with no luggage, no-one at Spirit answered the phone, no Spirit employee at the airport did a thing or were even able to and then they refused to compensate us. Not only was our trip ruined, but it ending up costing us several thousand dollars more for our added expenses and Spirit did not take any responsibility! Be warned! DO NOT FLY SPIRIT AIRLINES!!!!!!!

  48. Michelle said:

    Apr 24, 08 at 3:36 pm

    I will never fly this airline again after paying for two bags round trip, my itinery showed them going one way and no one will help if you get someone at their 1-800 number. We talked to othes and it happened to them. Also my husband had me go back and try and purchase a bag again and they chareged me another $10 but no bag coming back. I hope we can save others from frustration and $$$> I will rateher pay $100 more with a reliable airline.

  49. frequentflyer said:

    Apr 27, 08 at 12:21 pm

    I’ve only had one bad experience with Spirit Air where my luggage didn’t make it to the plane on time and they basically told me my luggage wouldn’t arrive until the day i was planning to depart. Here are some pointers. DON’T take your entire family on Spirit. Handling that much luggage is too overwhelming for them. I travel solo so if there is a lost bag, it’s just for me. DON’T carry anything in your checked luggage that you can’t live without. DO arrive to the airport well in advance because the likelihood is that they will have only one or two people working the gate. Even if you arrive and the ticketing counter is closed, just wait in line so you will be one of the first served. I’d recommend an advanced arrival of 2.5 hours for international, and 2 hours for domestic. TRY TO CARRY ON ALL YOUR LUGGAGE. If you are planning a 3 week vacation and you want a change of clothes everyday, fly another airline. The likelihood is that you won’t have a problem with Spirit, but if you do, there’s almost no chance that it will be resolved to your satisfaction. An airline that charges $.05 for a ticket from FLL to Santo Domingo can’t be expected to provide much service. And they don’t.

  50. frequentflyer said:

    Apr 27, 08 at 12:35 pm

    KBussa, if you think for one minute that you are going to get $3000 from Spirit you are out of your mind. A friend had his luggage lost (or maybe stolen by airline employees) which contained a dozen or so ralph lauren polo shirts. When he told them how much they were worth, they didn’t believe. He submitted a claim for over $2000 and they gave him $250.

  51. Gayla said:

    Apr 30, 08 at 1:28 pm

    Their customer service is horrible. I am 6 months pregnant and could not get a flight attendent to help me put my bags in the overhead compartment. The male flight attendent just stood there watching me and trying to rush me out of the isle. Maybe that was just one person so I decided to try flying them again. Now my credit card has been charged for an online reservation but I have no reservation. I have already called their 800 number over 15 times in less than 24 hours. I can’t get any help. As everyone else says, when you push an option it just hangs up on you. Now I have no ticket, no way of getting my money back, and need additional funds to make alternate plans before Friday. Help!!!!!

  52. C. Montreuil said:

    Apr 30, 08 at 4:08 pm

    Like others, I noticed a $29.95 billing on my charge for the $9 club which I had not authorized. I tried to contact a human being at Spirit Airlines. Using my speaker phone–I determined to out-stubborn them. After being on hold multiple times for over an hour I finally gave up. I then attempted to contact them via E-mail–BUT–I defy you to find an E-mail address on Spirit’s web site. Obviously Spirit wants your money but none of your lip. By the way–in my investigations of the $9 club, I discovered that the ultra low sales offers are first sent to their “priority platinum” customers, i.e. do you have a Spirit credit card. If not–you have no chance of getting one of these low fares and the fee for the $9 club is no more than a scam.

    The icing on the cake was my call to Citibank to dispute the charges. Since the charge is under $50, they refuse to put the charge into “dispute”.

  53. Sheila said:

    Apr 30, 08 at 7:41 pm

    Do Not Sign up for Spirit Airlines E-mails or their $9 Fare Club. They tricked me into signing up for their $9 Fare Club which I thought sent me e-mails when they had cheap fares, like $9 fares, available. I thought it was free to sign up and the site gave me no indication that it would charge me. However once my membership was confirmed I went to my account info and realized they charged me $9. I immediately, within 5 minutes, called to cancel but, surprise, surprise, I couldn’t get through the phone lines. So then I canceled online and my membership was immediately canceled so that I could no longer use it but they are still charging me the $9. I know this isn’t much but it’s RIDICULOUS and BAD BUSINESS. I am disputing the charge with my card. My bank was shocked to hear of their practices and was happy to file a dispute for me. I suggest everyone who has problems with Spirit dispute the charges with their credit card co. or bank. And hopefully someone will bring a class action suit against them. Such CROOKS should not be allowed to steal people’s money.

  54. darlene said:

    Apr 30, 08 at 11:43 pm

    Sheila – don’t feel too badly. Spirit has conned us all. They ‘added’ the $9. Fare Club fee to our ticket purchase and we didn’t notice at first. They use the deceptive marketing practice of leaving it up to the customer to ‘opt out’ rather than asking us if we want to join or ‘opt in’. This runs contrary to accepted marketing standards worldwide. Watch out – even after we cancelled our membership, we received a charge for 3 months of fees which we are disputing with our credit card company. In fact, Visa is launching an investigation into their shady practices. That doesn’t help us much, as we have to write a dispute letter and provide proof that we cancelled. But we are following through on the principal of it. BE WARNED EVERYONE. DO NOT FLY SPIRIT AIRLINES!!!!

  55. GBL said:

    May 19, 08 at 1:40 pm

    I’ll one-up the rest of you.

    Short version – I call Spirit week of my flight to Jamaica in the “just to make sure” spirit of confirming everything is good to go.

    First, my reservations are okay, but they can’t make seat reservations for me because my party is more than one person(???)

    OK, fine. But then they tell me that there is an outstanding reservation of $460 that has yet to be paid. I explain that I booked through Travelocity, Spirit basically says this is an issue on that end.

    Now, I’m on the phone with Spirit again. I have conferenced in Travelocity.

    Spirit’s rep (“Edrick” from Manila) suggests that Travelocity’s rep (“Alex” from Mumbai) call an 800 number especially for travel agency relations. I keep everyone on the conference line while Travelocity does so.

    Travelocity’a rep comes back on line – says the 800 number has a message saying the office is closed (as in not just for the day) and the NUMBER IS DISCONNECTED. Ha!

    So now we somehow, the 11th time around talking about this, have arrived at the conclusion that Travelocity booked the tickets through something called Sabre, which Spirit says is the issue, as it did not account for a change in the fare or some such, I’m really past the point of listening.

    Alex is off to call Spirit’s sales department for travel agencies.

    Now I am on hold with both of them somehow, and let me tell you, the mashup of Sprit and Travelocity’s on-hold muzak IS NOT destined to be MTV’s Jam of the Summah!

    Off hold. Alex in Mumbai (Trevelocity) tells me that a confirmation from a supervisor at Spirit confirms that there in no balance. But he can’s forward me the email to that effect because it is an “internal procedure” of travelocity. A

    ll he can give me is the reference code. That I already have.

    I am not reassured.

    I give up. At this point, I will trust in whatever powers of the universe deign to get me on that plane, to Jamaica and hopefully back in one piece.

    Oh, and I will never, ever, fly Spirit again.

  56. juju said:

    May 20, 08 at 9:34 pm

    spirit has the worst customer service, i dread calling them with my problem because they keep hanging up on me for one. i cant even write how badly they disgust me. secondly, the non speaker of english rep would not put his/her supervisor on the phone. I called and booked a trip, then i had called back to make some changes surprisingly of no charge. Then something came up and i had to cancel.I asked the rep what are the procedures for cancelling, will i get a credit with spirit or can i get a full refund, of course he tells me i can get a FULL REFUND THAT TAKES 21 DAYS TO POST BACK ON MY CREDIT CARD. i was grateful for this info. After a few hours and discussion with my travelling party, we decided to cancel.Now i call spirit, no less after many busy signals, get a rep on the line and they tell me something totally different. Fighting with the credit card company they did what they could. In my opinion they need to bring up the conversation that was taped, i mean thats why they tape conversations right, for QUALITY ASSURANCE. Now that i have a huge credit, i try to use it for a vacation thru spirit that would cover my credit with them. Of course they wont let me do that, isnt that wonderful, then the rep disconnects me. i have had it up to here with these people. i wish i could at least get an english speaking person on the line, or someone with some decency. hey even a supervisor. I still have to call back and i am really dreading it because of the wait and the incompetence that i will have to deal with probably for 2 hours. I HATE SPIRIT AIRLINES, PLEASE NEVER USE THEM. THEY ARE TERRIBLE TO THEIR CUSTOMERS.

  57. Melissa said:

    May 21, 08 at 2:50 pm

    Spirit Airlines has stolen my money and my sanity.

    I live on a small island in the Bahamas and regularly travel back to the US in order to visit family, go to the doctor, or buy groceries. It just so happens that Spirit has a direct flight from Fort Lauderdale to San Salvador once a week. Convenient, right?

    Not so much.

    I booked a flight two weeks in advance, later changing my flight to a BahamasAir flight that fit my schedule better. I firsttried to website to see if I could cancel through there, no luck! I was directed to call the 800 number and try that, no luck again! I finally tracked down the corporate office number, and I bet you can guess how successful that was… After repeated getting deisconnected, busy signals, or plain dead lines, I am thinking abuot giving up. I am pretty sure that I will never see my $200 dollars again, but I am COMPLETELY sure that Spirit Airlines will never get my business again!

    DO NOT FLY SPIRIT AIRLINES!!!!!

    They don’t care about you, your concerns, your baggage, or your travel plans.

  58. Joel said:

    May 23, 08 at 10:55 pm

    How you can get a refund and more from Spirit Airlines.

    I lost $2,000 attempting to fly Spirit Airlines. It is easy to get money back from them. When you dispute any charge with them on your credit card, the credit card CO. will call them and SPRIRT will never pick up the phone. The credit card issuer will credit back and disputed payment since they are so incompetant and will not return any call. Even if you flew this pig of an airline and nothing happened, get your money back anyway. Lets put Ben Bozo, CEO and his sidekick Allison Russell, into Bankruptcy land!

  59. frequentflyer said:

    Jun 14, 08 at 1:33 pm

    GBL–i think you have the best “if i weren’t bald i’d be pulling my hair out” story so far. Well i admonished readers to carryon their luggage. So on my 6 day trip to Panama, I was so proud that I packed light enough to stuff everything in a regulation size carryon (I measured its dimensions and they were 1 inch within the guidelines). Check in was a breeze in FLL, as I suspected it would be since I wasn’t checking. Well on my way back, the Spirit agent in panama told me that there was a weight limit of 22 lbs for carryons. I had exactly the same items in both carryons, as i’m not one for souvenirs. Well the larger carryon was 32 lbs (yes i stuffed it) the smaller 18lbs. So there was no way i would be able to carryon both. They made me check the larger carryon, which again, was well within their size restrictions, and I had to pay $20. You can’t win.

  60. Rich Slack said:

    Jul 08, 08 at 1:45 pm

    I’ve been flying Spirit for awhile now, since my in-laws moved to Ft. Lauderdale and we live close to Detroit.

    We have friends in San Antonio who wanted us to come visit and Spirit was my obvious choice as I have miles and wanted to earn more, so we booked via Spirit even though Southwest was slightly cheaper.

    As I write this we are currently stranded in the San Antonio airport as are flight back to Detroit was canceled without a an email or phone call.

    The worst part is that there is not even a Spirit Rep in the airport, they have a rep from another Airline sitting there telling people the flight is canceled and if you want to complain then to call the #800 number and we all know that is a joke!

    So we booked a flight on USAIR and are finally getting home, no thanks to Spirit.

    I plan on filing a small claims lawsuit like Jane Waun

    http://consumerist.com/consumer/lawsuits/woman-sues-spirit-airlines-in-small-claims-court-and-wins-279202.php

    Thanks,
    Rich Slack

  61. Joel said:

    Jul 09, 08 at 10:02 am

    In order to sue Spirt Airlines, you must serve their agent for service. You must use a process server. Do not try to serve them in the Terminal. The court will dismiss it!

  62. Tarina said:

    Sep 05, 08 at 7:44 pm

    Not only do they charge for luggage, and soda, but also a 10 dollar charge to pre assign your seat online.
    Yes you do get hung up on most of the time, and when you do reach somebody, half the time it’s India that you are reaching…… That’s what happened to Spirits customer service!

  63. Joseph P. McMahon, Jr. said:

    Sep 08, 08 at 10:52 am

    I have been flying from the US to points along the Pacific Rim for 22 years. During those 22 years I have had numerous regretable experiences with airlines. The US carriers are the worst. I hae found that when I have a bad experience I always write a letter to the CEO of the airline. It’s gotten so bad that I have different formats prepared according to the type of experience. Writing to the CEO will always prompt a response. Sometimes I hav been able to secure refunds or free tickets for my next flight. It is worth the effort to write the letter. You may be suprised with their response. What have you got to lose?

  64. D. Hartmann said:

    Sep 08, 08 at 6:15 pm

    Hi Tom – Most airline CEO’s do make sure a response directed to them is handled adequately, but once again, Spirit is the exception. I went straight to the CEO back in January and was sent a standard ‘… we apologize for the inconvenience… we endeavor to deliver the best customer service…. we hope you accept this $100. voucher and fly with us again’response. At that point in time, they still had not found our luggage and were refusing to reimburse us for the expenses incurred during our 15 day trip for essentials and costs associated with trying to track down our luggage. Everyone makes mistakes and most airlines (especially their CEO’s) try to make it right. Don’t count on Spirit’s CEO to do right by his customers. Have you seen the story where he accidentally responded to a customer when he meant to be sending an internal email basically telling his subordinates to ignore the customer. I’ll say it again — DO NOT FLY SPIRIT AIRLINES. EVEN THE CEO WON’T HELP YOU!

  65. Joseph P. McMahon, Jr. said:

    Sep 09, 08 at 12:52 am

    Does anyone have a copy of the internal email sent in error by the CEO of Spirit Airlines, that esentially tells his subordinates to ignore the customer. That email needs to be forwarded to the FAA.

  66. chickie said:

    Sep 11, 08 at 3:56 pm

    what is the i-800 # for spirit airlines

  67. D. Hartmann said:

    Sep 11, 08 at 6:22 pm

    Here is the site I first read it on, but just google – Spirit Airlines CEO email blunder — and you’ll find loads of coverage. This link takes you to commentary and a copy of the original email:

    http://www.alexrudloff.com/2007/08/20/ben-baldanza-from-spirit-encourages-awful-customer-service/

  68. D. Hartmann said:

    Sep 11, 08 at 6:25 pm

    The 1-800# familiar to us all is – 1-800-772-7117. During the 15 days of our lost luggage ordeal, we called it 5-10 times a day, trying every extension and no-one EVER called us back. It took us several weeks after we were home AND after we had emailed the CEO and the Board of Directors — to get any reply at all. Good luck!

  69. Jane Wickoff said:

    Dec 05, 08 at 12:37 am

    I traveled spirit many times.
    They are a cheap (sometimes low class) airlines.
    If you play by there rules, its worth it.
    They have some good workers at there Fort Lauderdale airport ( like Thomas Russo ) but mostly alot of them are rude.
    What do you expect, they probaly dont get paid much.

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