Comments on: Spirit Airlines doesn’t care about your call.

By: mickie

mickie — Tue, 27 Dec 2011 04:57:44 +0000

I booked a flight for my 14 year old son. Everything in the website guided me as he was going to be an unaccompanied minor. It even had pop up boxes so that I could not move forward until I paid $200 more for a stewardess to watch over him. After receiving my confirmation in my email, I called Spirit to make sure they were aware of him being an unaccompanied minor, and they told me he can’t fly because my name was on the flight information. On the contact page, up on the very top, it has a box for the traveller’s name. This page has Customer information / Contact information. I had my name in there as opposed to my son’s name. So for this, they will not let him fly. They are refunding the $200 unaccompanied minor fee and keeping $178.00 flight fee. I mean, is this unbelievable? They can’t change the name??? For this they make me cancel the flight and charge me $178.00 ??? This is crazy. I just can’t believe it!!! This was a very important flight, and now they want to charge me $500 for another one. Is this 2011?

By: Elliott

Elliott — Mon, 29 Aug 2011 14:38:26 +0000

I used to like Spirit Air, because often times they are less expensive than other airlines and I use some of their travel routes a lot. But the more I got to know them the more I dislike them and overall I now believe this is perhaps the worst or one of the worst airlines to use. Some of their policies are disingenous and border on unethical. For example, I cannot see how to request for my $9 membership (which costs $59.95) not to renew automatically. If I choose to cancel it, they dishonestly cancel it immediately even if you have 300 days left on the paid membership. Doesn’t sound right or fair, but that’s how they explained it to me. Their phone support totally sucks. Their seating legroom and seat width is one of the worst or worst of all airlines. Their seats don’t recline (at all). They charge and nickel and dime you for everything. Most of their service staff don’t care about the customers and they are not very friendly because they have to deal with customers who are complaining who hate their policies and are complaining all the time about the baggage charges. This airline probably makes more money on their club member charges, trip cancellation charges, baggage fees and drinks/food than on the airplane tickets they sell. They charge to preselect your seat too. It won’t surprise me if they soon start charging to allow you to board sooner, or to use the bathroom. I am not using this airline anymore. Good riddance to Spirit Air

By: Squire

Squire — Fri, 28 Jan 2011 02:22:54 +0000

As I was sitting on my last (and it will be my LAST) Spirit Airlines flight, I thought to myself “If I was raped in prison, and was there for a crime I didn’t commit… I think it would STILL be better than flying this fucking airline.”

We should create a countdown clock for when they go out of business and start placing bets. At least some of us would make our money back.

By: SpiritSucks

SpiritSucks — Sat, 28 Aug 2010 00:42:59 +0000

Spirit Airlines is the WORST Airline ever! I beg you PLEASE DO NOT FLY ON SPIRIT!!!! You will regret it!!

By: sif

sif — Fri, 19 Feb 2010 05:20:55 +0000

Family and I arrived at your terminal (Spirit Airlines) at Detroit International Airport at around 3:30 am to be announced by a rude ticket agent that our flight had been cancelled. Spirit Airlines ruined our
vacation. THEY WILL NEVER SEE MY BUSINESS AGAIN.

By: Jane Wickoff

Jane Wickoff — Fri, 05 Dec 2008 04:37:19 +0000

I traveled spirit many times.
They are a cheap (sometimes low class) airlines.
If you play by there rules, its worth it.
They have some good workers at there Fort Lauderdale airport ( like Thomas Russo ) but mostly alot of them are rude.
What do you expect, they probaly dont get paid much.

By: D. Hartmann

D. Hartmann — Thu, 11 Sep 2008 22:25:35 +0000

The 1-800# familiar to us all is – 1-800-772-7117. During the 15 days of our lost luggage ordeal, we called it 5-10 times a day, trying every extension and no-one EVER called us back. It took us several weeks after we were home AND after we had emailed the CEO and the Board of Directors — to get any reply at all. Good luck!

By: D. Hartmann

D. Hartmann — Thu, 11 Sep 2008 22:22:24 +0000

Here is the site I first read it on, but just google – Spirit Airlines CEO email blunder — and you’ll find loads of coverage. This link takes you to commentary and a copy of the original email:

http://www.alexrudloff.com/2007/08/20/ben-baldanza-from-spirit-encourages-awful-customer-service/