Comments on: Sprint fires customers. http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: joey regis http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/comment-page-1/#comment-884523 joey regis Wed, 21 Jan 2009 01:20:13 +0000 http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/#comment-884523 Is your customer always right? While I think it is a good sentiment that states, "The customer is always right," I think that we have to be very careful. If the customer is a drain on resources, cause problems or otherwise causes us to lose money, then the customer may not be right. We can't be afraid to politely ask the customers to leave that we can not make happy... there are plenty of people that you can't make happy. You have to remember above all that you can't be everything to everyone. If you try, you'll end up being nothing to noone ...] it is time to understand that customer may not be right at all the times. It is time to consider a way to fire a customer. If customer is vocal and rude, it is pretty easy to gently encourage that customer to go rather than to kept them [...] Is your customer always right?
While I think it is a good sentiment that states, “The customer is always right,” I think that we have to be very careful. If the customer is a drain on resources, cause problems or otherwise causes us to lose money, then the customer may not be right. We can’t be afraid to politely ask the customers to leave that we can not make happy… there are plenty of people that you can’t make happy. You have to remember above all that you can’t be everything to everyone. If you try, you’ll end up being nothing to noone

…] it is time to understand that customer may not be right at all the times. It is time to consider a way to fire a customer. If customer is vocal and rude, it is pretty easy to gently encourage that customer to go rather than to kept them [...]

]]> By: Joey Regis http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/comment-page-1/#comment-801026 Joey Regis Mon, 03 Nov 2008 06:45:10 +0000 http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/#comment-801026 I work for sprint as finance, i observed a lot of erroneous billing and some unexplain billing charges, im tired making an adjustment to out customers billing disputes, if you as client and you were been charge and with out knowing the charges and your still paying for it hahaha then your lost, sprint has very good service to offer for network but lousy billing and ridicolous charges. I work for sprint as finance, i observed a lot of erroneous billing and some unexplain billing charges, im tired making an adjustment to out customers billing disputes, if you as client and you were been charge and with out knowing the charges and your still paying for it hahaha then your lost, sprint has very good service to offer for network but lousy billing and ridicolous charges.

]]> By: Aspect Contact Center: Unplugged Blog » Blog Archive » Firing Customers Can Set A Bad Precedence http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/comment-page-1/#comment-161521 Aspect Contact Center: Unplugged Blog » Blog Archive » Firing Customers Can Set A Bad Precedence Wed, 22 Aug 2007 16:16:01 +0000 http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/#comment-161521 [...] A leading wireless services provider recently “fired” some of its customers, news that was a little surprising to me.  Don’t get me wrong.  I believe that segmenting customers is a good practice, but firing customers outright can quickly become a very slippery slope. [...] [...] A leading wireless services provider recently “fired” some of its customers, news that was a little surprising to me.  Don’t get me wrong.  I believe that segmenting customers is a good practice, but firing customers outright can quickly become a very slippery slope. [...]

]]> By: Service Untitled » Huge Ticket IDs - customer service and customer service experience blog http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/comment-page-1/#comment-112692 Service Untitled » Huge Ticket IDs - customer service and customer service experience blog Wed, 18 Jul 2007 19:49:20 +0000 http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/#comment-112692 [...] Is it really necessary to have a ticket or reference number where each person on the planet could contact LL Bean about 1.6 quadrillion times (not an exaggeration) and still have a unique ticket ID. If each person lives 80 years, to get the 1.6 quadrillion times number, they would have to contact LL Bean about 39 million times a second. That probably makes those Sprint customers look like low mantainence. [...] [...] Is it really necessary to have a ticket or reference number where each person on the planet could contact LL Bean about 1.6 quadrillion times (not an exaggeration) and still have a unique ticket ID. If each person lives 80 years, to get the 1.6 quadrillion times number, they would have to contact LL Bean about 39 million times a second. That probably makes those Sprint customers look like low mantainence. [...]

]]> By: Return Customer http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/comment-page-1/#comment-110178 Return Customer Mon, 16 Jul 2007 16:39:58 +0000 http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/#comment-110178 <strong>Ethical Obligations to Care for Customers...</strong> Businesses have an ethical and moral obligation to meet their responsibilities and care for customers. Recent news reports have mentioned phone company Sprint is firing 1000 high maintenance customers. While that may be a sad tale, the customers will p... Ethical Obligations to Care for Customers…

Businesses have an ethical and moral obligation to meet their responsibilities and care for customers.
Recent news reports have mentioned phone company Sprint is firing 1000 high maintenance customers. While that may be a sad tale, the customers will p…

]]> By: CustomersAreAlways http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/comment-page-1/#comment-103668 CustomersAreAlways Tue, 10 Jul 2007 22:45:05 +0000 http://www.serviceuntitled.com/sprint-fires-customers/2007/07/10/#comment-103668 <strong>Could Sprint Be The Modern Day Dinosaur?...</strong> Sprint has really caused a stir these past few days!  I checked the news this morning and there were hundreds of news sources talking about the firing of their customers. I then did a blogsearch for Sprint and came up...... Could Sprint Be The Modern Day Dinosaur?…

Sprint has really caused a stir these past few days!  I checked the news this morning and there were hundreds of news sources talking about the firing of their customers. I then did a blogsearch for Sprint and came up……

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