http://www.serviceuntitled.com/stop-the-revolving-door-of-employee-turnover/2006/07/10/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/stop-the-revolving-door-of-employee-turnover/2006/07/10/comment-page-1/#comment-797226 Human Resource Consulting Fri, 31 Oct 2008 14:13:15 +0000 http://www.serviceuntitled.com/index.php/2006/07/10/stop-the-revolving-door-of-employee-turnover/#comment-797226 "Why don’t more of us use employee assessments to improve our hiring (and lower turnover)? " - A good software package to evaluate your employees before hiring is always a good investment. A little extra cost at the beginning can save a lot in the long run! “Why don’t more of us use employee assessments to improve our hiring (and lower turnover)? ” – A good software package to evaluate your employees before hiring is always a good investment. A little extra cost at the beginning can save a lot in the long run!

]]> http://www.serviceuntitled.com/stop-the-revolving-door-of-employee-turnover/2006/07/10/comment-page-1/#comment-471087 Service Untitled » The Technical People Barrier? - customer service and customer service experience blog Fri, 07 Mar 2008 01:07:48 +0000 http://www.serviceuntitled.com/index.php/2006/07/10/stop-the-revolving-door-of-employee-turnover/#comment-471087 [...] Hire with personality in mind. If you aren’t doing it already, it might be useful to include personality tests or at the very least, personality focused questions, in the interviewing process. In the perfect world, you don’t need to and won’t hire people that don’t like working with customers. Ideally, everyone should enjoy working with, talking to, and serving customers. [...] [...] Hire with personality in mind. If you aren’t doing it already, it might be useful to include personality tests or at the very least, personality focused questions, in the interviewing process. In the perfect world, you don’t need to and won’t hire people that don’t like working with customers. Ideally, everyone should enjoy working with, talking to, and serving customers. [...]

]]> http://www.serviceuntitled.com/stop-the-revolving-door-of-employee-turnover/2006/07/10/comment-page-1/#comment-5413 Service Untitled » Judge a book by its cover! - customer service and customer service experience blog Tue, 23 Jan 2007 14:18:20 +0000 http://www.serviceuntitled.com/index.php/2006/07/10/stop-the-revolving-door-of-employee-turnover/#comment-5413 [...] Maybe I have to ask Robert Cameron this, but I wonder if the employee assessment tests can pick people like me up? And if they can, is that necessarily a bad thing? Eternal optimists sometimes aren’t fully in touch with reality. While I can see how that could possibly benefit a customer service representative, is it something that is really a good thing? Personally, I don’t think so. What do you think? [...] [...] Maybe I have to ask Robert Cameron this, but I wonder if the employee assessment tests can pick people like me up? And if they can, is that necessarily a bad thing? Eternal optimists sometimes aren’t fully in touch with reality. While I can see how that could possibly benefit a customer service representative, is it something that is really a good thing? Personally, I don’t think so. What do you think? [...]

]]> http://www.serviceuntitled.com/stop-the-revolving-door-of-employee-turnover/2006/07/10/comment-page-1/#comment-271 Service Untitled » Who else wishes there were no moronic idiots in customer service? Wed, 02 Aug 2006 14:42:05 +0000 http://www.serviceuntitled.com/index.php/2006/07/10/stop-the-revolving-door-of-employee-turnover/#comment-271 [...] Test their abilities. Read this post written by an employee assessment test expert. Inc. Magazine had a big article about testing employee’s abilities through a series of assessment tests and job-like scenario tests (note: at the time of writing, the new issue of their magazine is not on their web site). Testing employees to get a feel about how their actual knowledge, if they will fit into your company culture and how well they will do on the job is extremely important. It’s hard to tell that from an interview, so try the tests and challenges out. [...] [...] Test their abilities. Read this post written by an employee assessment test expert. Inc. Magazine had a big article about testing employee’s abilities through a series of assessment tests and job-like scenario tests (note: at the time of writing, the new issue of their magazine is not on their web site). Testing employees to get a feel about how their actual knowledge, if they will fit into your company culture and how well they will do on the job is extremely important. It’s hard to tell that from an interview, so try the tests and challenges out. [...]

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