Comments on: Evaluating the Evaluators http://www.serviceuntitled.com/supervisor-evaluations/2009/07/29/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark Gwilliam http://www.serviceuntitled.com/supervisor-evaluations/2009/07/29/comment-page-1/#comment-1033267 Mark Gwilliam Mon, 14 Sep 2009 08:55:10 +0000 http://www.serviceuntitled.com/?p=1151#comment-1033267 A great post thanks. I believe very highly that customer service is paramount. Marketing consultants will tell you that reducing customer defections by as little as 5% may result in more profits of between 25% and 125%. Companies should think differently if they are to emerge from this downturn. Big or small, we're in this downturn together, so it makes sense to work together at what ever level with customers and suppliers to ensure survival. While all this is happening, service delivery must be be top knotch to keep up a superb customer experience with clients, new and old. A great post thanks. I believe very highly that customer service is paramount.

Marketing consultants will tell you that reducing customer defections by as little as 5% may result in more profits of between 25% and 125%.

Companies should think differently if they are to emerge from this downturn. Big or small, we’re in this downturn together, so it makes sense to work together at what ever level with customers and suppliers to ensure survival.

While all this is happening, service delivery must be be top knotch to keep up a superb customer experience with clients, new and old.

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