Comments on: The little hardware store. http://www.serviceuntitled.com/the-little-hardware-store/2007/06/14/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled » With customer service, price is (almost) a non-issue. - customer service and customer service experience blog http://www.serviceuntitled.com/the-little-hardware-store/2007/06/14/comment-page-1/#comment-83894 Service Untitled » With customer service, price is (almost) a non-issue. - customer service and customer service experience blog Thu, 21 Jun 2007 16:53:53 +0000 http://www.serviceuntitled.com/the-little-hardware-store/2007/06/14/#comment-83894 [...] Nordstrom isn’t the cheapest department store, but people shop there because the customer service is usually great. People don’t really care that the hardware store I talked about is 20% more expensive than Home Depot. A big part of the reason that people stay in the Ritz Carlton instead of the Marriott is because of the customer service. [...] [...] Nordstrom isn’t the cheapest department store, but people shop there because the customer service is usually great. People don’t really care that the hardware store I talked about is 20% more expensive than Home Depot. A big part of the reason that people stay in the Ritz Carlton instead of the Marriott is because of the customer service. [...]

]]> By: Service Untitled http://www.serviceuntitled.com/the-little-hardware-store/2007/06/14/comment-page-1/#comment-79393 Service Untitled Sat, 16 Jun 2007 16:54:20 +0000 http://www.serviceuntitled.com/the-little-hardware-store/2007/06/14/#comment-79393 Thanks for the link, Glenn! Thanks for the link, Glenn!

]]> By: Glenn Ross http://www.serviceuntitled.com/the-little-hardware-store/2007/06/14/comment-page-1/#comment-78886 Glenn Ross Sat, 16 Jun 2007 03:42:47 +0000 http://www.serviceuntitled.com/the-little-hardware-store/2007/06/14/#comment-78886 Great story. My blog template doesn’t permit trackbacks, but that won’t stop me from manually doing it. http://www.allbusiness.com/sales/customer-service/4301689-1.html Regards, Glenn Great story. My blog template doesn’t permit trackbacks, but that won’t stop me from manually doing it. http://www.allbusiness.com/sales/customer-service/4301689-1.html

Regards,

Glenn

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