http://www.serviceuntitled.com/the-rackspace-fanatical-support-promise/2008/04/09/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/the-rackspace-fanatical-support-promise/2008/04/09/comment-page-1/#comment-1076570 Competing on Customer Success « Waypoint Group: Use word-of-mouth to grow Customer Lifetime Value Wed, 14 Apr 2010 21:08:20 +0000 http://www.serviceuntitled.com/the-rackspace-fanatical-support-promise/2008/04/09/#comment-1076570 [...] before issuing this challenge?  Rackspace’s fanatical support efforts have been well chronicled (here’s just one overview), and Savvis’ work with Net Promoter is gaining [...] [...] before issuing this challenge?  Rackspace’s fanatical support efforts have been well chronicled (here’s just one overview), and Savvis’ work with Net Promoter is gaining [...]

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