Comments on: The Star System for Customers http://www.serviceuntitled.com/the-star-system-for-customers/2008/03/11/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled http://www.serviceuntitled.com/the-star-system-for-customers/2008/03/11/comment-page-1/#comment-486445 Service Untitled Sat, 15 Mar 2008 03:28:30 +0000 http://www.serviceuntitled.com/the-star-system-for-customers/2008/03/11/#comment-486445 Bill, There are a whole bunch of opinions on whether to fire customers or not. I rarely advocate it, but do feel that sometimes it is the only option. Thanks for your comment. Bill,

There are a whole bunch of opinions on whether to fire customers or not. I rarely advocate it, but do feel that sometimes it is the only option.

Thanks for your comment.

]]> By: Bill Gammell http://www.serviceuntitled.com/the-star-system-for-customers/2008/03/11/comment-page-1/#comment-485367 Bill Gammell Fri, 14 Mar 2008 16:15:33 +0000 http://www.serviceuntitled.com/the-star-system-for-customers/2008/03/11/#comment-485367 This is a great idea. I especially like adding in the company mess-ups as this could be contributing to the problem. It would also be interesting to track star status on a long-term basis to watch trends. But still, I think *some* customers need to be fired and not just down graded. They can take a toll on the morale and time of the company. Like a bad cold that lingers, they can weigh on the overall health of the organization. This is a great idea. I especially like adding in the company mess-ups as this could be contributing to the problem. It would also be interesting to track star status on a long-term basis to watch trends.

But still, I think *some* customers need to be fired and not just down graded. They can take a toll on the morale and time of the company. Like a bad cold that lingers, they can weigh on the overall health of the organization.

]]> By: Contact Centers - Management, Human Resources, and Life http://www.serviceuntitled.com/the-star-system-for-customers/2008/03/11/comment-page-1/#comment-482991 Contact Centers - Management, Human Resources, and Life Thu, 13 Mar 2008 15:48:47 +0000 http://www.serviceuntitled.com/the-star-system-for-customers/2008/03/11/#comment-482991 <strong>Star System...</strong> A blog that I just stumbled upon the other day, Service Untitled, wrote about a suggestion from one of his readers. A “star system”.  Interestingly enough, it is quite similar to what some call centers have as a standard within their ranks... Star System…

A blog that I just stumbled upon the other day, Service Untitled, wrote about a suggestion from one of his readers. A “star system”.  Interestingly enough, it is quite similar to what some call centers have as a standard within their ranks…

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