http://www.serviceuntitled.com/the-technical-people-barrier/2008/03/06/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/the-technical-people-barrier/2008/03/06/comment-page-1/#comment-785641 Service Untitled » The Technical Person’s Guide to Customer Service - customer service and customer service experience blog Thu, 18 Sep 2008 02:47:45 +0000 http://www.serviceuntitled.com/the-technical-people-barrier/2008/03/06/#comment-785641 [...] that need to provide customer service themselves. For more reading on this subject, check out this post (general) and this post (specific). « Feedback Survey from Skype   Related [...] [...] that need to provide customer service themselves. For more reading on this subject, check out this post (general) and this post (specific). « Feedback Survey from Skype   Related [...]

]]> http://www.serviceuntitled.com/the-technical-people-barrier/2008/03/06/comment-page-1/#comment-473359 Joe Sat, 08 Mar 2008 03:42:17 +0000 http://www.serviceuntitled.com/the-technical-people-barrier/2008/03/06/#comment-473359 Fun thing is when we run personality test, we tend to find people who can do the technical part of the job never have the personality traits for the customer interaction. We really have to train one part or the other. Fun thing is when we run personality test, we tend to find people who can do the technical part of the job never have the personality traits for the customer interaction. We really have to train one part or the other.

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