http://www.serviceuntitled.com/three-areas-where-companies-fail/2007/10/04/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/three-areas-where-companies-fail/2007/10/04/comment-page-1/#comment-240680 www.learnhypnosiseasily.info » Three Areas Where Companies Fail Wed, 10 Oct 2007 05:31:59 +0000 http://www.serviceuntitled.com/three-areas-where-companies-fail/2007/10/04/#comment-240680 [...] Service Untitled wrote a fantastic post today on “Three Areas Where Companies Fail”Here’s ONLY a quick extract97% of the retailers did not have a knowledge base or similar online self help tool available to interested customers. A remarkable 49% of emails and 28% of phone calls provided inaccurate information to the customers. … [...] [...] Service Untitled wrote a fantastic post today on “Three Areas Where Companies Fail”Here’s ONLY a quick extract97% of the retailers did not have a knowledge base or similar online self help tool available to interested customers. A remarkable 49% of emails and 28% of phone calls provided inaccurate information to the customers. … [...]

]]> http://www.serviceuntitled.com/three-areas-where-companies-fail/2007/10/04/comment-page-1/#comment-231401 Self Help and Motivation Blog List » Three Areas Where Companies Fail Fri, 05 Oct 2007 10:11:26 +0000 http://www.serviceuntitled.com/three-areas-where-companies-fail/2007/10/04/#comment-231401 [...] unknown wrote an interesting post today onHere’s a quick excerpt [...] [...] unknown wrote an interesting post today onHere’s a quick excerpt [...]

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