http://www.serviceuntitled.com/three-legged-stool/2006/05/30/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/three-legged-stool/2006/05/30/comment-page-1/#comment-52096 Service Untitled » Who’s accountable? - customer service and customer service experience blog Fri, 25 May 2007 11:33:48 +0000 http://www.serviceuntitled.com/index.php/2006/05/30/three-legged-stool/#comment-52096 [...] Sounds like the three legged stool, eh? Actually, this suggestion is all about accountability. If there are a few buzz words that make for good customer service, accountability is definitely one of them (along with empathy, resolution, etc.). [...] [...] Sounds like the three legged stool, eh? Actually, this suggestion is all about accountability. If there are a few buzz words that make for good customer service, accountability is definitely one of them (along with empathy, resolution, etc.). [...]

]]> http://www.serviceuntitled.com/three-legged-stool/2006/05/30/comment-page-1/#comment-720 Service Untitled » The Ten Commandments of Great Customer Service (1-3) Wed, 11 Oct 2006 20:35:37 +0000 http://www.serviceuntitled.com/index.php/2006/05/30/three-legged-stool/#comment-720 [...] Know who is boss. This point is obvious. Where is your money coming from? Your customers! Customer service is customer service to and for customers. If you don’t know this, you need to re-examine your entire company. Remember the stool - it is very important. [...] [...] Know who is boss. This point is obvious. Where is your money coming from? Your customers! Customer service is customer service to and for customers. If you don’t know this, you need to re-examine your entire company. Remember the stool – it is very important. [...]

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