http://www.serviceuntitled.com/upcoming-interviews-more-on-headsetscom/2006/09/06/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/upcoming-interviews-more-on-headsetscom/2006/09/06/comment-page-1/#comment-1447 Service Untitled » Interview: Mike Faith, CEO & Founder of Headsets.com - customer service and customer service experience blog Mon, 13 Nov 2006 16:59:52 +0000 http://www.serviceuntitled.com/upcoming-interviews-more-on-headsetscom/2006/09/06/#comment-1447 [...] I’ve been excited to post this interview since I first mentioned it in September. I’ve talked quite a bit about Headsets.com, mainly because they are a very interesting and fairly unique company. They have really embraced customer service and it has paid off. [...] [...] I’ve been excited to post this interview since I first mentioned it in September. I’ve talked quite a bit about Headsets.com, mainly because they are a very interesting and fairly unique company. They have really embraced customer service and it has paid off. [...]

]]> http://www.serviceuntitled.com/upcoming-interviews-more-on-headsetscom/2006/09/06/comment-page-1/#comment-634 Service Untitled » (Lack of) Total Management Cooperation Fri, 29 Sep 2006 21:06:38 +0000 http://www.serviceuntitled.com/upcoming-interviews-more-on-headsetscom/2006/09/06/#comment-634 [...] I constantly babble about how important it is for the commitment to customer service to start at the top (also known as management dedication). However, a question I am asked a lot is “How do I convince my company’s management team that customer service is important?” This post will hopefully help you convince them and is dedicated to people in charge of a company’s customer service department. [...] [...] I constantly babble about how important it is for the commitment to customer service to start at the top (also known as management dedication). However, a question I am asked a lot is “How do I convince my company’s management team that customer service is important?” This post will hopefully help you convince them and is dedicated to people in charge of a company’s customer service department. [...]

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