http://www.serviceuntitled.com/use-information-to-make-the-experience-better/2007/11/13/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.serviceuntitled.com/use-information-to-make-the-experience-better/2007/11/13/comment-page-1/#comment-310342 Service Untitled Tue, 20 Nov 2007 22:17:12 +0000 http://www.serviceuntitled.com/use-information-to-make-the-experience-better/2007/11/13/#comment-310342 Thanks for your comment, Ankit. You're 100% right. You want to use any information you have to customize the experience. :) Thanks for your comment, Ankit. You’re 100% right. You want to use any information you have to customize the experience.

]]> http://www.serviceuntitled.com/use-information-to-make-the-experience-better/2007/11/13/comment-page-1/#comment-302577 Ankit Thu, 15 Nov 2007 06:29:32 +0000 http://www.serviceuntitled.com/use-information-to-make-the-experience-better/2007/11/13/#comment-302577 This is a good example of speaking the language of your customer. It might not be the original intent of that phrase, but if you know your customer likes sports, then use that to grab their attention with a good discussion. This is a good example of speaking the language of your customer. It might not be the original intent of that phrase, but if you know your customer likes sports, then use that to grab their attention with a good discussion.

]]>