Comments on: Use My Name – Especially If You Have it http://www.serviceuntitled.com/use-my-name-especially-if-you-have-it/2007/11/02/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Untitled» Blog Archive » You’re Closer to Reward Travel Than You Think? http://www.serviceuntitled.com/use-my-name-especially-if-you-have-it/2007/11/02/comment-page-1/#comment-1046368 Service Untitled» Blog Archive » You’re Closer to Reward Travel Than You Think? Tue, 17 Nov 2009 19:28:36 +0000 http://www.serviceuntitled.com/use-my-name-especially-if-you-have-it/2007/11/02/#comment-1046368 [...] mail to) customers, use the data you have to make the emails more intelligent (this relates to a post I wrote about two years ago). The email Continental sent me should have focused on using my account and getting started to earn [...] [...] mail to) customers, use the data you have to make the emails more intelligent (this relates to a post I wrote about two years ago). The email Continental sent me should have focused on using my account and getting started to earn [...]

]]> By: Service Untitled » Tailor The Experience - customer service and customer service experience blog http://www.serviceuntitled.com/use-my-name-especially-if-you-have-it/2007/11/02/comment-page-1/#comment-286983 Service Untitled » Tailor The Experience - customer service and customer service experience blog Mon, 05 Nov 2007 11:48:46 +0000 http://www.serviceuntitled.com/use-my-name-especially-if-you-have-it/2007/11/02/#comment-286983 [...] Think about it. Do I need to see that I have a balance of $0 every time I login or just when there actually is a balance, or maybe 5 days before and after the billing period? Like Glen said on Friday, why can’t the ATM address us by name and remember our language preference? [...] [...] Think about it. Do I need to see that I have a balance of $0 every time I login or just when there actually is a balance, or maybe 5 days before and after the billing period? Like Glen said on Friday, why can’t the ATM address us by name and remember our language preference? [...]

]]> By: Service Untitled http://www.serviceuntitled.com/use-my-name-especially-if-you-have-it/2007/11/02/comment-page-1/#comment-283378 Service Untitled Sat, 03 Nov 2007 01:53:08 +0000 http://www.serviceuntitled.com/use-my-name-especially-if-you-have-it/2007/11/02/#comment-283378 Glenn, That is so simple and so obvious you wonder why it isn't done like that. They have your name and can record your language preference after the first use - why can't they use it! Great point. Glenn,

That is so simple and so obvious you wonder why it isn’t done like that. They have your name and can record your language preference after the first use – why can’t they use it! Great point.

]]> By: Glenn Ross http://www.serviceuntitled.com/use-my-name-especially-if-you-have-it/2007/11/02/comment-page-1/#comment-283217 Glenn Ross Fri, 02 Nov 2007 23:47:36 +0000 http://www.serviceuntitled.com/use-my-name-especially-if-you-have-it/2007/11/02/#comment-283217 Wouldn't it be nice if ATM's greeted us by name after we stuck in our cards? They must think my name is "English or Spanish." Wouldn’t it be nice if ATM’s greeted us by name after we stuck in our cards? They must think my name is “English or Spanish.”

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