Verizon and T-Mobile: The Showdown

Since today is officially a holiday, the post will be a bit shorter than usual.

I’ve been shopping for a new cellphone. I want to get one of those fancy PDA/smart phone things. I’ve narrowed it down to two choices:  Samsung SCH-i730 (Verizon) and the T-Mobile Dash.

Shopping for a smart phone is really confusing. I have read countless reviews on both of them.  There are lots of different options and some reviews say X phone is the best thing to hit the market, while another review will say X phone should never be used. I still have no idea which phone I want.

Here are my customer service (pre-sales) experiences so far with the two companies:

T-Mobile:
I am already a T-Mobile customer and they are not bad at all. I called their pre-sales department yesterday and aside from the phone menus, the customer service experience was top notch. The lady I spoke to was very friendly, knew the answers to my questions, and was quite helpful. I’m going to dedicate a post to the experience later this week and include more details.

Verizon:
Though Verizon’s phone menu was far easier to navigate, the customer service experience was not as good. The sales lady I spoke to at first didn’t really know the answer to my questions (and gave me some weird answers when she did), wasn’t overly friendly, and seemed very fake. I had a feeling she was trying to force a reasonably friendly tone of voice and she probably didn’t like her job. To get the actual answer to a question I had, I was transferred to technical support. The lady in technical support was much nicer, far more personable, and actually knew the answers to my questions. I also used the live chat feature on Verizon’s web site. The guy in the chat was acceptable – not bad, not great. He knew the answers to my questions and was friendly enough.

What are your experiences with these companies? The phones I listed?