Comments on: Verizon Customer Service Does Well! http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/ The blog about customer service and the customer service experience. Sun, 21 Mar 2010 06:22:11 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Peter Bromberg http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/comment-page-1/#comment-1017006 Peter Bromberg Thu, 30 Jul 2009 16:38:52 +0000 http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/#comment-1017006 I cannot state strongly enough what awful, terrible, no good customer service I have gotten (or not gotten, more precisely) from verizon over the past few weeks. They have compounded a simply 5.97 billing error on their part (charging it to a closed account, never sending me the bill, and then sending to collections--all they while I'm paying them $140/month for two phones and a data plan--sigh), by being completely unable to rectify the issue or even offer a simple apology. Verizon has so fragmented their customer service departments that no one has the authority to do anything outside of their little dept. Only one out of 5 verizon employees i've spoken with have demonstrated the basics of customer service: listen, empathize and offer to help. I have been interrupted, cut off, hung up on, and others have used a nasty, condescending tone of voice with me I wouldn't use with another human being--certainly not one that was paying to use my service. Unreturned emails and phone calls are the icing on this rancid cake. Truly astounding. I cannot state strongly enough what awful, terrible, no good customer service I have gotten (or not gotten, more precisely) from verizon over the past few weeks. They have compounded a simply 5.97 billing error on their part (charging it to a closed account, never sending me the bill, and then sending to collections–all they while I’m paying them $140/month for two phones and a data plan–sigh), by being completely unable to rectify the issue or even offer a simple apology.

Verizon has so fragmented their customer service departments that no one has the authority to do anything outside of their little dept. Only one out of 5 verizon employees i’ve spoken with have demonstrated the basics of customer service: listen, empathize and offer to help. I have been interrupted, cut off, hung up on, and others have used a nasty, condescending tone of voice with me I wouldn’t use with another human being–certainly not one that was paying to use my service. Unreturned emails and phone calls are the icing on this rancid cake.

Truly astounding.

]]> By: mady http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/comment-page-1/#comment-959198 mady Tue, 14 Apr 2009 18:59:14 +0000 http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/#comment-959198 verizon is definetly one of the worse business ive had to deal with they install their bundle deal without telling you theres a 3 month installation fee. when they installed the lines they broke skirting around my home and under my home they left a mess of wires that my husband had to clean up. Questioning a bill is worthless because you have to be transfered at least four times to the department who is dealing with that. Last but not least i ordered what they call a ditigal adapter so i can have cable in another room you get charged 3.99 extra a month for that and when you activate the box it doesnt work so you call their automated system to find a real person and they keep you on the line for 1 and half hours before transferring you two more times to have someone tell you theyll send you a new box and they wont send anyone out to help you pathetic i had to do the work of their employees verizon is definetly one of the worse business ive had to deal with they install their bundle deal without telling you theres a 3 month installation fee. when they installed the lines they broke skirting around my home and under my home they left a mess of wires that my husband had to clean up. Questioning a bill is worthless because you have to be transfered at least four times to the department who is dealing with that. Last but not least i ordered what they call a ditigal adapter so i can have cable in another room you get charged 3.99 extra a month for that and when you activate the box it doesnt work so you call their automated system to find a real person and they keep you on the line for 1 and half hours before transferring you two more times to have someone tell you theyll send you a new box and they wont send anyone out to help you pathetic i had to do the work of their employees

]]> By: anthony http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/comment-page-1/#comment-510277 anthony Tue, 25 Mar 2008 18:28:50 +0000 http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/#comment-510277 over 6 transfers later I still get no help. verizon has the worst customer service ever. over 6 transfers later I still get no help. verizon has the worst customer service ever.

]]> By: mayra gonzales http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/comment-page-1/#comment-375943 mayra gonzales Fri, 11 Jan 2008 21:35:25 +0000 http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/#comment-375943 Verizon is the worse nightmare anybody can experience. What ever they are doing is an abuse not a job Verizon is the worse nightmare anybody can experience. What ever they are doing is an abuse not a job

]]> By: mel freedman http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/comment-page-1/#comment-348641 mel freedman Sat, 22 Dec 2007 16:25:22 +0000 http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/#comment-348641 comment/complaint: I am currently DSL 781 235 7064. Your system thinks I am Fios because I have an fios order to be executed next april when my town is willing to dig the street. Your automated phone system treats me as a current fios customer, so I can't navigate DSL easily, if at all. I need to have the quality of my DSL tested, as I have trouble with my FAX operation, which the manufacturer says, after testing, that the line levels are inadequate. Can you get me to the right department for a line check? Would make me a better fan of Verizon!!! comment/complaint: I am currently DSL 781 235 7064. Your
system thinks I am Fios because I have an fios order to be executed next april when my town is willing to dig the street. Your automated phone system treats me as a current fios customer, so I can’t navigate DSL easily, if at all. I need to have the quality of my DSL tested, as I have trouble with my FAX operation, which the manufacturer says, after testing, that the line levels are inadequate. Can you get me to the right department for a line check? Would make me a better fan of Verizon!!!

]]> By: scott http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/comment-page-1/#comment-328791 scott Fri, 07 Dec 2007 03:59:43 +0000 http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/#comment-328791 verizon has absolutly won the best award for service, service of liars, incompitance, smartmouths, thieves, and much much more verizon has absolutly won the best award for service, service of liars, incompitance, smartmouths, thieves, and much much more

]]> By: f0n3 http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/comment-page-1/#comment-253040 f0n3 Wed, 17 Oct 2007 03:25:10 +0000 http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/#comment-253040 Whatta liar Verizon sux at customer service. I believe they need to hire competent Americans and not these foreigners with their impossible to undertsand accents. Not like mine, accent, to them is any better lol. And Verizon has hidden fees. I wish Verizon would take their customer service department serious because I find it insulting that to connect my service is no problem but to maintain it is. Whatta liar Verizon sux at customer service. I believe they need to hire competent Americans and not these foreigners with their impossible to undertsand accents. Not like mine, accent, to them is any better lol. And Verizon has hidden fees. I wish Verizon would take their customer service department serious because I find it insulting that to connect my service is no problem but to maintain it is.

]]> By: Service Untitled » Verizon Customer Service isn’t so good. - customer service and customer service experience blog http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/comment-page-1/#comment-24277 Service Untitled » Verizon Customer Service isn’t so good. - customer service and customer service experience blog Sat, 14 Apr 2007 03:17:55 +0000 http://www.serviceuntitled.com/verizon-customer-service-does-well/2007/04/04/#comment-24277 [...] A little over a week ago, I talked about my great experiences with Verizon. Well, I take it back. I’ve spent the last hour and a half on the phone with Verizon and it’s been the worst customer service experience I’ve been a part of in months. More about it this Monday. Technorati tags: Verizon, Customer Service « Andrew Field of PrintingForLess.com - Part 4   [...] [...] A little over a week ago, I talked about my great experiences with Verizon. Well, I take it back. I’ve spent the last hour and a half on the phone with Verizon and it’s been the worst customer service experience I’ve been a part of in months. More about it this Monday. Technorati tags: Verizon, Customer Service « Andrew Field of PrintingForLess.com – Part 4   [...]

]]>