Comments on: What does it mean to be customer-focused? http://www.serviceuntitled.com/what-does-it-mean-to-be-customer-focused/2008/05/12/ The blog about customer service and the customer service experience. Fri, 10 Feb 2012 08:35:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Glenn Ross http://www.serviceuntitled.com/what-does-it-mean-to-be-customer-focused/2008/05/12/comment-page-1/#comment-613937 Glenn Ross Tue, 20 May 2008 17:44:04 +0000 http://www.serviceuntitled.com/what-does-it-mean-to-be-customer-focused/2008/05/12/#comment-613937 Thanks for participating in the discussion. Here's my latest definition:http://www.allbusiness.com/company-activities-management/operations-customer/10206589-1.html Regards, Glenn Thanks for participating in the discussion. Here’s my latest definition:http://www.allbusiness.com/company-activities-management/operations-customer/10206589-1.html

Regards,

Glenn

]]> By: Defining “Customer-Focused Strategy” « Customers Rock! http://www.serviceuntitled.com/what-does-it-mean-to-be-customer-focused/2008/05/12/comment-page-1/#comment-605468 Defining “Customer-Focused Strategy” « Customers Rock! Thu, 15 May 2008 14:15:01 +0000 http://www.serviceuntitled.com/what-does-it-mean-to-be-customer-focused/2008/05/12/#comment-605468 [...] Posted by Becky Carroll on May 14, 2008  My blogging friend Glenn Ross has put forth the following challenge to some of his fellow Customer Service bloggers (including me): How do you define “Customer-Focused Strategy?”  Great question, Glenn!  Glenn has posted his definition of a customer-focused strategy, and has included ideas and definitions from other excellent customer service bloggers, including ServiceUntitled, CustomersAreAlways, and CustServ.  There are many good ideas there, and I encourage you to check them out. [...] [...] Posted by Becky Carroll on May 14, 2008  My blogging friend Glenn Ross has put forth the following challenge to some of his fellow Customer Service bloggers (including me): How do you define “Customer-Focused Strategy?”  Great question, Glenn!  Glenn has posted his definition of a customer-focused strategy, and has included ideas and definitions from other excellent customer service bloggers, including ServiceUntitled, CustomersAreAlways, and CustServ.  There are many good ideas there, and I encourage you to check them out. [...]

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