Comments on: When it gets busy, do you help out?

By: Service Untitled

Service Untitled — Thu, 12 Feb 2009 01:02:12 +0000

Great points. Ideally, you won’t have to actively supervise your employees and you will have the time to get “down in the trenches” when things get busy. To some companies, this comes very naturally while it is unimaginable to others.

By: Trey

Trey — Wed, 11 Feb 2009 18:39:23 +0000

I’m definately of the mindset that jumping in and helping out is the best way to handle busy times. The obvious benefit is you are doing what you’re supposed to do and that’s provide service to your customers. The less obvious benefit, from a manager’s perpective, is that it shows your employees that you are part of the team and that you truly care for their sanity. Also, if you’ve been a good manager up unitl that point you won’t have to supervise your employees as you help them out.

By: Julia

Julia — Tue, 10 Feb 2009 12:04:48 +0000

At our company, the answer undoubtedly is “yes”, and not only for the Support Department which I’m at the head of. Whenever the load on the department gets heavy due to promo campaigns or some other reasons, I get involved into answering the clients’ requests, whether it be email, online chat, or phone.

Frankly speaking, it was even a surprise to see an article dedicated to this question, as helping out in high load times is so an absolutely natural thing for us that it’s hard for me to imagine a supervisor who act differently.

By: Marie Adams

Marie Adams — Fri, 06 Feb 2009 07:59:05 +0000

When things get overwhelmingly busy at our company, everyone lends a hand from top executives down. Periodically our warehouse is hit with heavy product orders and those who work on the office side sign up for shifts helping to get orders out the door.

It’s a great way to build morale and put everything in perspective. During normal times, marketers are mainly focused on their own marketing bubble. But when they’re asked to help physically get the product ready to ship, it gives the marketer a hands-on connection with the product they work to sell everyday.

Helping out is a good thing for employees at any level. Supervisors should look at it in a positive light.