Service Untitled

Happy New Year’s! This is the first post of 2007.

While this is much more of an etiquette issue than a customer service one, I thought I would provide some brief customer service tips for those of you who may be attending a New Year’s Day party tonight (as I am).

• Bring a gift. Unless asked specifically not to, bring something. Some appropriate gifts include a bottle of wine, a dessert, a box of chocolates, or something similar.
• Offer to help. When you arrive, talk for a few minutes and than go to the host or hostess and offer to help. If they accept and ask you to do something, do it. If they everything is okay, accept that and tell him if they need any help later, you will be around.
• If you leave. If you leave to refill your drink, get more food, etc., offer to get it for the people you are talking to that are immediately around you. Something like “I’m going to get some more food. Does anyone want me to bring them anything?” Most people won’t ask for you to bring a seven course meal to them, so it usually isn’t too much heavy lifting.
• Be polite. Be polite when asking people to move if they are in your way (excuse me, please), when getting food (use the utensils provided – if there are none, try to touch as little as possible or find something to use), when talking to waitstaff, etc. Being polite will take you a long way.
• Watch. Watch a few things: where you park (don’t want to get blocked in or block anyone in), how much you drink (no explanation needed), and any valuables you have (it is quite awkward to claim something of yours was stolen at your friend’s party).
• Have fun. Remember, it is a party after all! Have some fun.

Happy New Year’s from Service Untitled!

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