(Formal) Introduction to Complaints

On Thursday and Friday, I talked about how to deal with angry customers. I’ve created a new category called Angry Customers and have added those two posts and this will be the third post in the category introducing the mini-series: dealing with customer complaints.

This series will cover:

  • What to do while the customer is complains.
  • Dealing with complaints and using them to your advantage.
  • Gathering feedback.
  • Responding to complaints.
  • Following up on complaints.
  • Preventing complaints

This is a six part series (obviously). In the mean time, I’m accepting your ideas for things you want to see written about on Service Untitled in the future. Any topic relating to customer service or the customer service experience is possible, so suggest away! If you have something related to complaints that you’d like discussed, feel free to make a suggestion.

This is more of a weekend post, but tomorrow will be the first part of the series on complaints. Be prepared for information on what to do while the customer is complaining.